Receptionist

The Receptionist is responsible for the front desk of the center to handle all kind of customer queries either by person or over the phone.

Strategic:

• To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
• To keep the counter uncluttered and clean and to give top priority to the work.
• Receive any complaints & forward it to the concerned person.

Operational:

• Receiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately.
• To direct customers to the appropriate person in the office.
• Guide & clarify the queries as per the customers' request.
• Answering, Screening, Replying & forwarding incoming calls effectively.
• Receiving & Sorting all incoming mails from customers , as per the management directives.
• Issue token for the queue management system, as per the required service of the customers.
• Perform other clerical receptionist duties such as filing, photocopying, typing, & faxing in Arabic & English.
• To keep the counter uncluttered and clean and to give top priority to the work.

People Management:

• To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner.
• Managing customers of any Nationality.
• Handling the customers during the peak hours and dealing with angry customers.
• Direct customers with incomplete documents properly in order to help them accurately and without fail.

Product/Process Improvement:

• Answering customers enquiries which are not related to our business.
• Promote the center services such as Comprehensive test, Sensitization, Typing, Printing etc. (Up-selling).

Education & Certifications:

• Any degree from a recognized Higher Secondary School.

Knowledge & Skill:

• Communication, Multitasking, Prioritizing, Organization, Technical skills, Interpersonal skills, Initiative and problem-solving abilities, Dependability.

Experience:

• Minimum 1 years' experience in Customer Service & Customer Handling.
• Additional in the office management is highly preferable.

MUST BE A UAE NATIONAL