Renewals Consultant

The
Renewals Consultant actively manages the process of license renewals for IFZA’s
professional partners and administrative teams. This will include meeting with
partners, finding solutions to objections or issues, and notifying clients of
license statuses and renewal dates. The role requires conducting formal
face -to -face meetings and following up with all partners and entities in a
timely manner and in line with organizational standards and timelines.

• Client and Partner
  Communication: Notify clients and professional partners of upcoming renewal
  dates, ensuring adherence to organizational timeframes and guidelines.
  
• Escalation Management:
  Handle complex cases escalated from the administrative team, providing
  effective solutions for unique scenarios.
  
• Negotiation: Negotiate
  various matters with professional partners, aiming for optimal outcomes for all
  parties involved.
  
• Data Analysis:
  Accurately analyze data to identify trends and develop action plans to improve
  the conversion rates of professional partners.
  
• CRM Management:
  Regularly monitor and update the CRM system to manage a portfolio effectively.
  
• Client Support:
  Respond promptly to client emails and queries, addressing a wide range of
  scenarios faced by licensees.
  
• Face -to -Face Meetings:
  Conduct regular in -person meetings with clients to maintain strong
  relationships.
  
• Partner Relations:
  Maintain ongoing relationships with professional partners, including preparing
  reports, hosting meetings, and conducting training sessions.
  
• Additional Duties:
  Perform other job -related tasks as assigned by Management.
  

Requirements

• Full proficiency in English; additional languages are advantageous.
  
• Intermediate computer literacy, including proficiency in MS Office.
  
• Confident personality with the ability to communicate effectively on phone calls and
  during face -to -face meetings.
  
• Self -motivated and accountable with a strong work ethic and a proven track record of
  exceptional performance.
  
• Strong negotiation skills.
  
• Industry knowledge related to licensing, amendments, cancellations, and immigration
  processes is advantageous but not mandatory
  

Benefits

• International team (over 60 nationalities)
  
• 24 annual leave days
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to
  upgrade at your own cost)
  
• Invitations to participate in various company functions, staff events, and department team building events
  
• Opportunities to learn, develop and grow with
  the organization
  
• Being part of a motivated team and
  Moving -Forward -Company -Culture