Retail Banking Executive - Employee Banking

Please note:  This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.

Organization Unit Purpose

The unit is responsible for acquiring new payroll business for the Retail Bank, managing relationships, and driving the growth of the payroll portfolio. It serves as a key channel for onboarding new-to-bank payroll customers and identifying opportunities to upsell credit cards and personal finance products. Our goal is to enhance financial well-being, build lasting relationships, and drive customer satisfaction through exceptional service and personalized banking solutions.

Job Purpose 

The Retail Banking Executive - Employee Banking delivers accurate and timely support for customer acquisition and banking sales within Retail Sales - Distribution and to drive the acquisition and growth of employee banking relationships by promoting payroll accounts, financing solutions, and credit card products. The role focuses on building strong partnerships with corporate clients, understanding employees’ financial needs, and delivering tailored banking solutions to enhance customer satisfaction and achieve sales targets.

What You Will Be Doing

• Develop and maintain strong relationships with assigned corporate partners to promote employee banking products and services
• Identify new corporate accounts and opportunities for onboarding employee groups
• Cross-sell banking products such as salary accounts, credit cards, loans and digital banking services
• Comply with the approved policies, procedures and norms to protect the organizations & customers interest.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded. Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service
• Stay updated on market trends, competitor and customer needs
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized
• Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
• Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities
• Complete required checks, approvals and documentation.
• Identify control gaps or unusual activity and support corrective action.
• Maintain audit-ready evidence and support reviews.