Retail Banking Executive - Multiproduct

The Retail Banking Executive - Multiproduct delivers accurate and timely support for customer acquisition and banking sales within Retail Banking Sales. The role contributes to sustainable growth through needs-based solutions and disciplined sales execution by applying banking knowledge, sound judgement and a customer-focused approach. It works with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.

Requires minimum 2 years in customer acquisition and banking sales within banking or financial services, with exposure to regulated operations, stakeholder management and relevant systems.

Key Responsibilities:

• Deliver high-quality customer acquisition, needs analysis and suitable product solutions.

• Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.

• Improve service quality, efficiency and stakeholder outcomes.

• Strengthen collaboration across business and control functions.

  Requirement:

• Banking / Retail Sales 
• International / GCC and UAE
• Selling & Marketing Skills

1. Deliver high-quality customer acquisition, needs analysis and suitable product solutions.

• Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.

• Review information to ensure outputs are accurate, complete and fit for purpose.

• Resolve issues promptly and escalate material exceptions through approved channels.

• Maintain clear records and timely updates on progress, risks and outcomes.

Performance Measures:

• Quality and accuracy of deliverables

• Achievement of agreed service levels

• Effectiveness of issue resolution

2. Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.

• Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.

• Complete required checks, approvals and documentation.

• Identify control gaps or unusual activity and support corrective action.

• Maintain audit-ready evidence and support reviews.

Performance Measures:

• Adherence to policies and controls

• Reduction in avoidable errors

• Timely closure of risk actions

3. Improve service quality, efficiency and stakeholder outcomes.

• Analyse performance and feedback to identify improvements.

• Recommend practical changes that protect customer and control outcomes.

• Support automation, standardisation and digital adoption.

• Track improvements and confirm benefits are sustained.

Performance Measures:

• Improvement in turnaround time

• Increase in first-time-right quality

• Delivery of agreed improvements

4. Strengthen collaboration across business and control functions.

• Build effective relationships with relevant stakeholders.

• Communicate requirements, decisions and risks clearly.

• Share knowledge and provide guidance to colleagues.

• Contribute to an inclusive and accountable team environment.

Performance Measures:

• Stakeholder confidence

• Clarity of communication

• Contribution to team capability

• Bachelor's degree in Business Administration, Finance, Marketing, Banking, or a related field.
• Relevant banking or professional certification is preferred.
• Ongoing professional development in banking regulation, risk management and digital ways of working.