Senior Business Analyst

Role Overview

The Senior Business Analyst is accountable for translating du Pays commercial and regulatory objectives into clear, user-centric, and compliant business requirements. The role acts as a strategic interface between Commercial P&L Owners, Compliance, Operations, Customer Support, UI/UX, and Technology teams to deliver intuitive customer journeys, scalable fintech solutions, and robust end-to-end processes.

This position owns end-to-end business process definition, UI/UX-aware requirement documentation, and BPMN-driven process modeling across digital channels, integrations, and operational workflows, while embedding CBUAE SVF and regulatory considerations across all initiatives.

Key Responsibilities

• Translate business and P&L objectives into clear, testable functional and non-functional requirements.
• Elicit and document requirements using user stories, use cases, process flows, and acceptance criteria with clear UX expectations and edge-case coverage.
• Partner closely with UI/UX teams to ensure consistency, accessibility, usability, and error handling across customer journeys.
• Design and maintain end-to-end BPMN 2.0 process flows covering happy paths, exceptions, reversals, and lifecycle scenarios.
• Maintain and contribute to the Central Business Process Repository for standardization and reuse.
• Collaborate with Solution Architects to ensure feasibility within existing platforms, APIs, integrations, and non-functional constraints (performance, scalability, security).
• Define requirements for mobile and web channels, operational workflows, reporting, reconciliation, audit, and third-party integrations.
• Interpret partner, processor, and scheme documentation and convert into business-ready process flows.
• Embed CBUAE SVF, AML/CFT, Consumer Protection, Fraud, Dispute Management, and Data Localization requirements into business and UX flows.
• Define data and reporting requirements supporting commercial dashboards and operational monitoring.
• Engage daily with internal stakeholders and weekly with external IT providers to ensure delivery alignment.

Qualifications & Experience

• 5+ years as a Business Analyst in Fintech, Payments, Wallets, or Neobanking environments.
• Strong exposure to regulated fintech platforms; UAE / CBUAE experience preferred.
• Bachelors degree in Computer Science, Information Systems, Finance, or related field.
• Certifications (advantage): CBAP, CSPO, ISO 27001, PCI-DSS exposure.

Core Skills & Competencies

• Advanced requirement elicitation and stakeholder management.
• Strong user-story writing with clear UX intent, functional behavior, and acceptance criteria.
• Deep understanding of payments ecosystems, including:
• Ledger and transaction lifecycles
• Card issuing (physical & virtual)
• Card processing and four-party model
• Experience with customer lifecycle management (onboarding, KYC, limits, support).
• Solid understanding of APIs, microservices, integrations, and non-functional requirements.
• Agile delivery experience with Product, Design, Engineering, and QA teams.
• Proficient in Jira, Confluence, and BPMN 2.0 tools (Lucidchart, Visio, Miro, PlantUML, Mermaid).
• Working knowledge of PCI-DSS, security, and data protection principles.

Behavioral Competencies:
Strategic Thinking | Results Orientation | Change Leadership | Customer Focus | Collaboration | Win-Win Mindse