Senior Project Manager

Join Our Team as a Senior Project Manager – Market Research Operations! 

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value. 

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About the Job 

We are seeking an experienced market research operations leader to own end-to-end fieldwork delivery across the GCC. The role holder will plan and oversee data collection, safeguard data quality, and manage and continually expand our network of field vendors across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.

Your Main Duties Will Include: 

1. Vendor Management & Sourcing (GCC)

• Own end-to-end management of external field agencies and suppliers, ensuring adherence to company quality standards, timelines, and budgets.


• Proactively scout, evaluate, and onboard new field vendors across the GCC (UAE, KSA, Qatar, Kuwait, Bahrain, and Oman) to expand coverage, capacity, and methodological capabilities.


• Build and maintain a vendor database capturing capabilities, market coverage, rate cards, and performance history.


• Lead RFQs, negotiate rates and contracts, and define service level agreements (SLAs) with suppliers.


• Conduct regular vendor performance reviews against defined KPIs and drive corrective action or replacement where needed.


• Maintain back-up vendor options in each market to mitigate delivery risk.

• Communicate regularly with suppliers regarding progress updates and fieldwork challenges.

2. Fieldwork Planning & Coordination

• Coordinate with the project director to understand research objectives, sampling plans, and quotas.


• Develop detailed field plans, timelines, and cost estimates for each project, aligned with client deadlines and budgets.


• Allocate and monitor supplier field resources (interviewers, supervisors, auditors) and ensure proper training and briefing before launch.

3. Fieldwork Execution & Quality Control

• Oversee daily field operations to ensure data accuracy, completeness, and consistency.


• Conduct spot checks, back-checks, and quality audits to maintain data integrity.


• Identify and resolve any operational issues, delays, or quality deviations promptly.


• Ensure all fieldwork complies with ESOMAR guidelines and applicable GCC data-protection regulations (e.g., UAE PDPL, Saudi PDPL).
  
  

4. Reporting, Documentation & Delivery

• Collaborate with data processing and analysis teams to ensure accurate and timely data delivery.

• Prepare daily and weekly field status reports highlighting progress, challenges, and corrective actions.


• Maintain complete project documentation, including field briefs, quota trackers, quality-control logs, and vendor invoices.


• Conduct post-project reviews capturing lessons learned and vendor performance.
  
  

5. Team Leadership & Process Improvement

• Lead, coach, and develop the field operations team.


• Develop and maintain standard operating procedures (SOPs) and quality frameworks for field operations.


• Identify opportunities to improve efficiency, reduce costs, and adopt new data collection technologies.

What We Expect From You:

Experience:

• Minimum 7 years of experience in field operations within the market research industry, including at least 3 years in a managerial role.


• Proven experience managing large-scale fieldwork projects (quantitative and/or qualitative).


• Demonstrated experience sourcing and managing field vendors across GCC markets, with an established supplier network in the region.


• Bachelor’s degree in Business, Marketing, Statistics, Social Sciences, or a related field.

Technical Skills:

• Strong understanding of research methodologies, sampling, and data collection techniques.


• Proficiency with field management tools and data collection software (e.g., Shopmetrics, Forsta/Confirmit, Decipher, CAPI, CATI, and CAWI systems).


• Advanced Excel skills for quota tracking, field reporting, and cost management.


• Working knowledge of vendor contracting, budgeting, and cost control.

Soft Skills:

• Excellent leadership, communication, negotiation, and problem-solving skills.


• Fluency in English and Arabic (written and spoken).


• Strong attention to detail and commitment to quality control.


• Ability to work under pressure and manage multiple projects simultaneously.


• Flexibility to travel and oversee fieldwork and vendor visits across GCC markets.

What You Can Expect From Us 

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.  

When you join our team, you can expect:  

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:  

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience  

• 94% of our employees feel included and have a sense of belonging  

• 94% of employees trust their manager  

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives  

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value  

4. A comprehensive focus on flexibility, wellness and result orientation in operation  

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge  

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career  

7. A commitment to environmental sustainability, creating a positive impact on the world around us  

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!