Senior Relationship Officer, Corporate Banking ( UAE National )

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

Maintain good relationships with Commercial clients, and assist Relationship Managers in keeping successful, optimal business with them

Principal Accountabilities:

Process renewals and new credit proposals, and process excess and isolated requests for existing customers in a timely and professional manner, with minimal involvement from the Relationship Manager.

Ensure timely and accurate credit administration through completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.

Handle customer queries proficiently and provide appropriate solutions to enhance customer satisfaction levels.

Analyse and evaluate information provided by customers, such as project reports, feasibility reports, balance sheets and cash flows, to structure credit lines while balancing risk and reward.

Establish good liaison with customers for day-to-day banking requirements and professionally manage security documentation requirements.

Maintain effective and professional internal and external communication to ensure turnaround time is within designated parameters and client satisfaction levels are enhanced.

Conduct customer visits whenever required for business needs.

Monitor the development and progress of Commercial deals and ensure quick action in case of any adverse development.

Comply with internal audit requirements in line with policy guidelines to ensure high standards of uniformity and consistency across the Bank.

Monitor early warning signs of account deterioration and help maintain high asset quality.

Service and Quality

Ensure professional quality of credit proposals and internal/external communication in line with defined policies and procedures.

 Demonstrate strong autonomy and the ability to work independently of the Relationship Manager.

Process excess and isolated requests for existing customers within defined turnaround time.

Handle customer queries proficiently and provide appropriate solutions to enhance customer satisfaction levels.

Education & Experience:

Degree in Accounting, Finance, Economics, or Business Management/Administration.

3-4 years of experience in Corporate/Commercial Banking in the capacity of credit analyst or relationship officer, with exposure to Corporate Banking in the UAE.