Support Officer - Telesales (outsource role)

Company : Adib Group

Job Description - Support Officer - Telesales (outsource role)

Description

Role       : Support Officer – Telesales Unit
Location : Jafza / Dubai

Role Purpose:

Ensuring backend support to Telesales Unit.

Key Accountabilities of the role

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Specialist Skills / Technical Knowledge Required for this role:

• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it

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Support Officer - Telesales (outsource role)

Job Description - Support Officer - Telesales (outsource role)

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