A 5-star luxury hotel is seeking an experienced Team Leader – Lobby Lounge to support the daily operations of a luxury lobby lounge and ensure a refined, welcoming, and seamless guest experience. The ideal candidate will have strong Food & Beverage service experience, excellent guest interaction skills, and the ability to lead the team during daily operations.
Responsibilities
Support the daily operations of the Lobby Lounge, ensuring smooth service flow and consistent luxury service standards
Supervise, guide, and motivate the service team during shifts
Ensure guests are warmly welcomed, seated, and attended to in a professional and timely manner
Monitor table setup, cleanliness, ambience, menu presentation, and overall lounge readiness
Ensure accurate order-taking, proper service sequence, and elegant food and beverage presentation
Handle guest requests, feedback, and minor complaints professionally and promptly
Assist with staff briefings, duty allocation, grooming checks, and on-the-job training
Coordinate closely with the kitchen, bar, stewarding, housekeeping, and front office teams
Support upselling initiatives and promote lounge offerings, including beverages, afternoon tea, desserts, and light meals
Monitor stock levels, operating supplies, equipment, breakage, and wastage
Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards
Assist the Outlet Manager or Assistant Outlet Manager with reports, schedules, and operational follow-up
Step in to lead the shift in the absence of senior outlet management
Requirements
Minimum 2–4 years of Food & Beverage service experience, with at least 1 year in a supervisory or team leader role
Prior experience in a 5-star or luxury hotel environment is strongly preferred
Experience in lobby lounge, café, afternoon tea, or all-day dining operations is an advantage
Strong knowledge of luxury service standards, sequence of service, and guest engagement
Good understanding of beverage service, coffee, tea, desserts, and light meal offerings
Excellent communication, leadership, and interpersonal skills
Guest-focused, presentable, detail-oriented, and service-driven
Fluent in English; additional languages are an advantage
Flexible to work rotating shifts, weekends, and holidays
Familiarity with POS systems and basic outlet operations is preferred
What's Offered
Competitive monthly salary based on experience
Employment visa and work permit sponsorship
Accommodation
Transportation
Duty meals
Paid holidays
Standard benefits as per local labor law, including annual leave, end-of-service benefits, and medical insurance
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