Technical Consultant

Purpose

Work Overview

• Execute hands -on MSP delivery activities end -to -end,
  ensuring work is completed to standard and within agreed timelines.
  
• Lead customer onboarding activities and ensure a
  smooth transition into steady -state support operations.
  
• Work closely with L1/L2/L3 engineers to plan, deliver,
  validate, and close technical tasks across customer environment
  
• Implement and support technical activities across
  client infrastructure including endpoints, servers, networking, and security
  controls.
  
• Configure, maintain, and optimize MSP tool sets including RMM, monitoring, patching, and security platforms.
  
• Facilitate Service Delivery / Service Review calls
  with customers and manage action plans through to closure.
  
•  Ensure all tickets and tasks are closed to a high
  quality standard, with clear technical notes, supporting evidence, and customer
  updates.
  
• Troubleshoot escalated issues as required to prevent
  delivery delays and ensure service continuity.
  
• Identify service improvement opportunities during
  delivery and translate them into actionable work items.
  
• Maintain accurate customer documentation, ensuring all
  changes are recorded and kept up to date.
  
• Escalate blockers early, coordinate dependencies, and
  ensure timely resolution to avoid impact to delivery.
  
• Performs other duties within the scope of the role to
  support the organization's goals.
  

Requirements

Qualifications and Education Requirements