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Technical Specialist

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Job Description - Technical Specialist

Description

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.


Responsibilities

  • Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
  • Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
  • Conduct system installations, configurations, and upgrades as necessary.
  • Develop and maintain detailed documentation on system configurations, processes, and user guides.
  • Assist in training end-users on software functionalities and best practices.
  • Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
  • Participate in project planning and execution to ensure alignment between technical solutions and client needs.


Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in a technical support or specialist role.
  • Proficiency in troubleshooting software applications, systems, and networks.
  • Solid understanding of database management and SQL.
  • Experience with software installation, configuration, and upgrade processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills with a focus on customer service.
  • Ability to work independently as well as part of a collaborative team environment.
  • Familiarity with Agile methodologies is a plus.
  • Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.


Benefits
  • Paid Time Off
  • Training & Development
  • Performance Bonus
Original job Technical Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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