UAE Nationals only- Senior Personal Banking Advisor-CXC (RBG) - DBC RAK Call Center -Client Experien

To delight internal and external customers over the telephone.

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 - 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.

• Interact with customers over the phone to understand their banking needs.

• Provide excellent customer service to achieve customer loyalty.

• Resolve problems over the telephone on the spot.

• Convert sales opportunities in order to meet financial targets.

• Clarify and explain procedures and products over the telephone.

• Capture and report customer feedback towards continual product development.

• University Graduate (preferably with some finance / banking or maths component).

• Bilingual.

• 1 - 3 years experience

• Very customer focused

• Computer literate

• Excellent communication skills

• Strong listening skills.