IT Assistant

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury
Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining
‘FIVE -Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational Skills.
As an Astute Creative and Critical Thinker, you can Conceptualise and Implement
Innovative Solutions in a Fast -Paced Environment. Not even the Smallest Detail
Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and
Finesse. A ‘Can -Do!’ Attitude Coupled with An Inherent Flair for Taking
Ownership Makes You a Highly Motivated Go -Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Information Technology Team as an Intern will
Empower you to deliver Exceptional Experiences across our award -winning
Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing
Environment that will take your Career to New Heights!

Compensation

• A fixed monthly salary of AED 1,200 offered as part of this exciting career opportunity.
  

• A minimum of 1 -2 years of Experience in a Hospitality
  Environment.
  
• A Bachelor's Degree in Computer Science, Information
  Technology, or a related field would be advantageous.
  
• Unparalleled knowledge of computer systems, networks,
  hardware, and software, with hand -crafted expertise in the field.
  
• Proficiency in troubleshooting and resolving technical
  issues, adding a touch of first -in -class problem -solving to every task.
  
• Familiarity with Hotel -Specific Applications and
  Property Management Systems like Opera, Simphony is a plus.
  
• Excellent communication and interpersonal
  skills, leveraging strong verbal and written
  skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• A Proactive Nature,
  coupled with a meticulous Eye for Detail, ensuring every aspect of the
  Operation is curated to perfection.
  
• Skills
  in Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry -Leading Standards.
  
• A hands -on attitude,
  fuelled by a ‘Can -Do!’ Spirit.
  

Key Responsibilities

• Offers next -level Technical Support to
  FIVE Tribe Members and Guests, addressing hardware, software, and
  network -related issues.
  
• Troubleshoots and resolves technical
  problems promptly, ensuring minimal disruption to FIVE's Operations, adding a
  personalised touch to each solution.
  
• Assists in the Setup and Configuration
  of computer systems, printers, and other IT equipment, ensuring a ‘FIVE -Star’
  experience for users.
  
• Promptly responds to support tickets and
  inquiries, meticulously Documenting Issues and Resolutions, adding a
  sensational level of professionalism to each interaction.
  
• Expertly monitors and maintains FIVE's
  computer Networks, both wired and wireless, guaranteeing exquisite Connectivity,
  top -notch performance, and robust Security Protocols.
  
• Diligently implements Network Security
  Measures, ensuring an industry -leading level of Protection for Data Integrity,
  while curating regular Audits for comprehensive Security Assessments.
  
• Installs, configures and maintains
  servers, switches, routers, and other network devices, using visionary
  Expertise to Optimise Network Performance.
  
• Collaborates closely with vendors and
  service providers, enhancing Troubleshooting Efforts for network connectivity
  and performance, ensuring a boundary -breaking IT Experience.
  
• Champions and enforces ground -breaking
  IT Security Policies and procedures, safeguarding FIVE's data and systems from
  unauthorised access and malware, setting the Gold Standard in Online Safety.
  
• Maintains Accurate Records of hardware and
  software inventory, licenses, and warranties, ensuring behind -the -scenes
  efficiency in IT Asset Management.
  
• Adheres to SOPs and Service Standards,
  executing duties with a Sensational Flair and ensuring adherence to Safety
  Policies.
  
• Collaborates with the FIVE Tribe,
  embracing a culture of Continuous Improvement and Shared Success.
  
• Safeguards utmost confidentiality,
  Protecting Guest Information with care and discretion.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self -Effacing, and Work Hard
to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe
at FIVE’ and apply it to create Insta -Perfect Experiences for our Guests that
keeps them Coming Back for More. If you Dream of being surrounded by Like -Minded
Individuals who share your Passion for Delivering Unforgettable Moments that
last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable
Indulgence at FIVE

FIVE curates world -class Entertainment and Luxury
Living while Championing Environmental Stewardship. Driven by its core
millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’
trailblazing next -level, high -energy Experiences within an Environmentally and
Socially Responsible Framework.

An Equal Opportunity
Employer

The FIVE Tribe represents
over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate
and is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal -Opportunity Employer. Ranked regularly in the Top 10 on the Great
Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than
a group of people working together – it is a Family bonded by common Values and
Goals, Celebrating People, Culture and Diversity.

About
FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different
and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle
East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary -breaking
Experiences at FIVE’s award -winning Hotels, Dining Concepts, and Immersive
Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a
group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.