Test Delivery Officer

The British Council is seeking a highly organised and proactive Exams Officer to ensure the smooth, secure and efficient delivery of examinations across the UK & Ireland. This role plays a central part in coordinating test operations—planning, scheduling, logistics, test‑day delivery and post‑test services—while maintaining exceptional customer experience and full compliance with corporate and awarding‑body standards.

About the Role

The Test Day Delivery Coordinator ensures that all exams run safely, accurately and on time. The role leads operations at test venues, manages test day staff, resolves issues in real time, and ensures that all processes meet British Council and exam board requirements. Working in a fast‑paced environment, the post holder supports continuous improvement, risk management and operational excellence across the Exams unit.

Key Responsibilities

• Coordinates test‑day operations, including venue readiness, staff oversight and troubleshooting.


• Plans logistics and resources to ensure timely, cost‑effective delivery of all exam products.


• Acts as the main point of contact for venue staff, suppliers and customers on operational matters.


• Resolves customer operational complaints and escalates complex issues when required.


• Ensures strict adherence to exam security, risk management, child protection and audit requirements.


• Conducts venue assessments, health & safety checks, and frequent spot checks on test days.


• Records and reports operational data to support decision‑making and continuous improvement.


• Supports recruitment, coordination and development of test day personnel.


• Participates in a duty‑officer rota including early mornings and weekend work.

Requirements

• Experience working in busy, high‑pressure operational environments.


• Strong organisational skills with the ability to coordinate people and resources efficiently.


• Excellent communication and stakeholder‑management skills.


• Ability to build strong relationships with external partners such as exam venues.


• IT proficiency and commitment to following risk and compliance procedures.


• Fluent written and spoken English; additional local language skills are an advantage.


• Experience in exams delivery or compliance‑driven environments is desirable.

Staff who work in our London Office receive a London Market allowance (LMA) which is an allowance paid in addition to their salary. The allowance is given in recognition of the high cost of living in London. The allowance is currently worth £3,300.

Further Information 
Pay Band – Local Pay Band 6/G
Proof of Identity requirements/right to work in country – Candidates must have the right to live and work in the country in which the role is based.
Gross Annual Salary – from 25 520 GBP
Contract Type – one year fixed term contract
Job type – Full-time on-site work
Location – London, United Kingdom
Closing Date – Thursday, 26th of February 2026, applications will close 23:59