Unified Communications (UC) Cisco Voice Engineer

Unified Communications (UC) Cisco Voice Engineer in Glasgow (G1) | Networking People (UK) Limited Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Business Technology Partner - Enterprise Data Platform Hackajob Ltd Glasgow, Lanarkshire, G2 £80k - £110k per year 1 week ago IT Field Service Engineer Sanderson Recruitment Glasgow (G1), G1 £24600 - £27700 per annum + Car allowance + Fuel card 3 weeks ago Senior Load Balancing Engineer Morgan Stanley Glasgow, Lanarkshire Competitive 1 week ago IT Support Analyst Fruition Group Glasgow (G1), G1 Up to £200 per day 4 days ago On-site IT Support Engineer - Edinburgh Hackajob Ltd Edinburgh (EH1), EH1 £50k - £85k per year 1 day ago Lead Secondary Engineer Atkins Glasgow, Lanarkshire Competitive 1 week ago ServiceNow consultant Morson Edge Glasgow, Lanarkshire Market related 1 day ago Atlassian Engineer SUMMER-BROWNING ASSOCIATES LIMITED Glasgow (G1) £0.00 - £0.01 per day 4 days ago Senior Infrastructure Engineer (Roads) ALDWYCH CONSULTING LTD Edinburgh (EH1) £47000 - £55000 per annum 1 week ago IT Manager KAG Recruitment Consultancy Ltd Blairdrummond, Stirling (FK9), FK9 4NE Up to £50,000 per annum 1 week ago Unified Communications (UC) Cisco Voice Engineer Networking People (UK) Limited View Profile Glasgow (G1) Contract Published: 2 days ago £475 - £510 per day + Deemed Inside IR35 via umbrella Apply Save Unified Communications (UC) Cisco Voice Engineer Networking People (UK) Limited Apply Contract: Unified Comms (UC) Voice Engineer Location: Glasgow (Hybrid - 3 days onsite per week) Start Date: ASAP once background checks have been completed Duration: Initial 12 months extendable Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella) Reference: 20548 Overview We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services. Key Responsibilities Provide Level 3 operational support for enterprise voice and collaboration platforms. Manage and resolve complex incidents, problems, and service requests. Perform root cause analysis and implement permanent fixes. Support L1 and L2 teams with technical escalations. Participate in change management activities and production deployments. Work closely with project teams during implementation and transition phases. Produce and maintain technical and operational documentation. Track and manage work through ServiceNow. Support vendor management and governance activities. Communicate effectively with business stakeholders during incidents and project delivery. Essential Skills & Experience Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond Expertise with: Cisco IP Telephony Cisco Jabber and Jabber Mobile SIP, H.323 and ISDN protocols Session management and call routing Cisco UCCX Cisco Prime Assurance and Provisioning Experience supporting enterprise-scale voice and data environments. Strong troubleshooting and diagnostic skills within complex voice infrastructures. Experience working within ITIL-based operational environments. Desirable Skills Avaya Aura Communication Manager 8.x+ Avaya Media Gateways (G700, G350, G450) Avaya System Manager and Session Manager Avaya One-X Communicator Avaya Meeting Exchange / Bridgetalk IPC Unigy Trading System NICE Voice Recording ServiceNow administration and workflow experience You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform. Networking People (UK) is acting as an Employment Business in relation to this vacancy. Apply In Short Industry HR & Recruitment, IT & Telecommunications Founded 1998 Location Liverpool street, London Company size 11-50 NP Group NP
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NP Talent Solutions has the experience and expertise to help. Similar Unified Communications (Uc) Cisco Voice Engineer Jobs Popular with Other Job Seekers Business Technology Partner - Enterprise Data Platform Hackajob Ltd Glasgow, Lanarkshire, G2 £80k - £110k per year 1 week ago IT Field Service Engineer Sanderson Recruitment Glasgow (G1), G1 £24600 - £27700 per annum + Car allowance + Fuel card 3 weeks ago Senior Load Balancing Engineer Morgan Stanley Glasgow, Lanarkshire Competitive 1 week ago IT Support Analyst Fruition Group Glasgow (G1), G1 Up to £200 per day 4 days ago On-site IT Support Engineer - Edinburgh Hackajob Ltd Edinburgh (EH1), EH1 £50k - £85k per year 1 day ago Lead Secondary Engineer Atkins Glasgow, Lanarkshire Competitive 1 week ago ServiceNow consultant Morson Edge Glasgow, Lanarkshire Market related 1 day ago Atlassian Engineer SUMMER-BROWNING ASSOCIATES LIMITED Glasgow (G1) £0.00 - £0.01 per day 4 days ago Senior Infrastructure Engineer (Roads) ALDWYCH CONSULTING LTD Edinburgh (EH1) £47000 - £55000 per annum 1 week ago IT Manager KAG Recruitment Consultancy Ltd Blairdrummond, Stirling (FK9), FK9 4NE Up to £50,000 per annum 1 week ago IT jobs IT jobs in Glasgow Communications jobs Communications jobs in Glasgow Jobs in Glasgow Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy