2nd Line Service Engineer - IT (24/7 Shift)

2nd Line Service Engineer - IT (24/7 Shift) in Solihull (B90), B90 | ECS My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers IT Site Engineer Outcomes First Group Walsall (WS1), WS1 2QG Up to £29,000 per annum (depending on experience) 3 days ago IT Service Engineer Focus Resourcing Group County Limerick €33000 - €39000 per annum + excellent benefits + career progression 3 weeks ago IT Hardware Deployment Technician Pimlico Banks Recruitment Oldbury (B69) From £20 to £22 per hour via umbrella 1 month ago 1ST / 2nd Line IT Support Engineer Warner Consultancy Ltd Walsall (WS3) From £30,000 to £33,000 per annum 1 week ago IT Field Engineer Amtis Professional Ltd Marston Green, Birmingham (B37) £38k - 40k per year 4 weeks ago IT Support Engineer Nextech Group Limited Bromsgrove (B60), B60 Up to £30000 per annum + Certifications paid for + more 3 weeks ago IT Service Desk Analyst Barhale Walsall (WS1), WS1 4NN Competitive + Benefits 2 weeks ago 2nd Line IT Support Engineer ITSS Recruitment Ltd Tamworth (B77), B77 £30000 - £35000 per annum + Overtime, pension, holidays 3 weeks ago IT Support Advisor Searchstone Ltd Solihull (B94) From £27,000 to £29,000 per annum Annual Leave, Pension, Bonus, Overti 3 weeks ago IT Service Engineer Focus Resourcing Group County Cork €33000 - €39000 per annum + excellent benefits + career progression 3 weeks ago 2nd Line Service Engineer - IT (24/7 Shift) ECS View Profile Solihull (B90), B90 Permanent Contract; On-site Published: 6 hours ago £30000 - £32000 per annum + + 20% Shift Allowance (£38,400 OTE) Apply Save 2nd Line Service Engineer - IT (24/7 Shift) ECS Apply 2nd Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing remote support across desktops, servers, and cloud environments. Troubleshooting Windows Server, desktop, virtualisation, and Azure-related issues. Monitoring and responding to system alerts and performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience in a 2nd Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. Exposure to monitoring tools such as LogicMonitor. Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi. ITIL Foundation certification. Microsoft or other relevant technical certifications. You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion for delivering outstanding support. Comfortable working under pressure, you'll thrive in a collaborative environment, take ownership of technical issues, and be committed to providing a first-class customer experience. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: Apply ECS Other Sectors and Industries 59 Reviews 17 Jobs The company is part of Company Profile In Short Industry HR & Recruitment Founded 1989 Location Meriden, Warwickshire Company size 11-50 About Us We understand the challenges all companies
face when it comes to recruiting and retaining the best talent available. Our Resource as a Service and Technical
Recruitment Services solutions are designed to help you overcome these
hurdles and deliver results that go above and beyond expectations. We pride
ourselves on being open, honest, and transparent with clients and candidates
alike. Over 30 years of working with this ethos has enabled us to build
networks that give us unrivalled access to permanent and contract
professionals. Our team of experts have over three decades of
experience in helping People Change Business . Mission We
are approachable industry experts – forward thinking and partnership driven.
Our ambition is to work with IT solutions businesses and end clients to deliver
outstanding IT, Telecoms and Engineering resource. We are passionate about
being the first choice for exceptional contractors and candidates seeking new
opportunities. We also attract the most talented people seeking a
personally-rewarding career in recruitment.​ Vision The
Directors of ECS are proud of our heritage and successful track record of
placing candidates. We are a team who love what we do. ECS has gone from
strength to strength by constantly developing our range of services. We pride
ourselves on our ability to listen, to focus on improving client service and to
exceed delivery expectations. Our consultants are dedicated to building
relationships with both clients and contractors. Success Stories At ECS Resource Group, we know that high
quality talent is vital when it comes to scalability, profitability and
longevity. We connect businesses with people, in order to deliver digital
transformation through resource delivery. At ECS Resource Group, we’re always on the look out
for ambitious, and passionate individuals who are ready to take the next step
in their career. Have a look at our roles, and kickstart your career with ECS
today. Similar 2Nd Line Service Engineer Jobs Popular with Other Job Seekers IT Site Engineer Outcomes First Group Walsall (WS1), WS1 2QG Up to £29,000 per annum (depending on experience) 3 days ago IT Service Engineer Focus Resourcing Group County Limerick €33000 - €39000 per annum + excellent benefits + career progression 3 weeks ago IT Hardware Deployment Technician Pimlico Banks Recruitment Oldbury (B69) From £20 to £22 per hour via umbrella 1 month ago 1ST / 2nd Line IT Support Engineer Warner Consultancy Ltd Walsall (WS3) From £30,000 to £33,000 per annum 1 week ago IT Field Engineer Amtis Professional Ltd Marston Green, Birmingham (B37) £38k - 40k per year 4 weeks ago IT Support Engineer Nextech Group Limited Bromsgrove (B60), B60 Up to £30000 per annum + Certifications paid for + more 3 weeks ago IT Service Desk Analyst Barhale Walsall (WS1), WS1 4NN Competitive + Benefits 2 weeks ago 2nd Line IT Support Engineer ITSS Recruitment Ltd Tamworth (B77), B77 £30000 - £35000 per annum + Overtime, pension, holidays 3 weeks ago IT Support Advisor Searchstone Ltd Solihull (B94) From £27,000 to £29,000 per annum Annual Leave, Pension, Bonus, Overti 3 weeks ago IT Service Engineer Focus Resourcing Group County Cork €33000 - €39000 per annum + excellent benefits + career progression 3 weeks ago 2Nd Line Service Engineer - IT (24/7 Shift) jobs 2Nd Line Service Engineer - IT (24/7 Shift) jobs in Solihull Engineering jobs Engineering jobs in Solihull Maintenance jobs Maintenance jobs in Solihull Jobs in Solihull Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. Find success. Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy