Account Director, Ticketing & Market Communications (Football)

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Job Description:

Are you passionate about world-class sport, major events and delivering exceptional guest experiences? We're looking for an experienced Account Director to lead the ticketing, guest management and market communications workstream for a global football partnership.

Working at the heart of one of the world's most prestigious sporting properties, you'll act as the senior day-to-day client lead, managing relationships with stakeholders, overseeing ticketing operations and guest management systems, and ensuring seamless delivery across a season-long programme of high-profile matchday experiences.

This is an exciting opportunity for someone with strong account management expertise, outstanding organisational skills and a proven track record in ticketing, hospitality and event operations.

What You'll Be Doing

• Lead the client relationship, acting as a trusted advisor and primary point of contact across all ticketing and market communications activity.
• Oversee the development, implementation and management of guest registration and guest management systems, ensuring a best-in-class user experience.
• Manage ticket ordering, allocation and distribution processes, ensuring all deadlines and stakeholder requirements are met.
• Provide training, support and best practice guidance to internal teams and client stakeholders using ticketing and registration platforms.
• Work closely with football rights holders, governing bodies and agency partners throughout the season.
• Lead and develop a high-performing account team, providing coaching, mentorship and clear direction.
• Manage multiple projects and workstreams simultaneously, ensuring seamless delivery and stakeholder communication.
• Analyse programme performance and provide strategic recommendations to drive continuous improvement.
• Support budget management, financial reporting, invoicing and commercial delivery across the account.
• Collaborate with wider event teams across hospitality, production, logistics, operations, content and project management.

What We're Looking For

• 5+ years' experience in account management, ticketing, guest registration or event operations.
• Experience managing premium hospitality or ticketing programmes for major events.
• Strong knowledge of online ticketing platforms, guest management systems and digital allocation tools.
• Exceptional client management skills, including experience working with senior stakeholders and C-suite audiences.
• Proven financial and commercial management experience, including budgeting, reporting and reconciliation.
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong leadership experience, with a track record of developing and motivating teams.
• Outstanding communication and presentation skills, both written and verbal.
• Solution-focused, proactive and highly organised, with exceptional attention to detail.
• Experience working within football sponsorship, rights-holder environments or with UEFA programmes would be advantageous but is not essential.

Why Join Us?

This is a unique opportunity to help deliver a world-class football partnership, working alongside leading brands, rights holders and industry experts. You'll play a pivotal role in shaping the guest experience at some of the biggest fixtures in world football while working in a collaborative, ambitious and high-performing team environment.

Please note that this role requires flexibility around match days, international travel and working across multiple time zones throughout the season.

About the Agency:

Culturally Connected, Seriously Effective. 

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports.  These connections make our clients more memorable - the key to unlocking effectiveness. 

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. 

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. 

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. 

Follow us @fuse_agency Visit us online. Find us on LinkedIn 

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