Amazon Marketplace Manager

Intelligent Change guides people toward a more mindful way of living. Our tools help to create positive change and help people realise their full potential and live a happier, more fulfilling life. We’re a team united by our shared values of positive attitude, growth mindset and extreme ownership

We are seeking a dynamic and results-driven Amazon Marketplace Manager to join our team and help us take our Amazon channel to the next level. If you know the Amazon marketplace inside out and thrive on driving growth – all while helping empower countless individuals to transform their lives for the better – then this is for you!

The ideal candidate is an Amazon Marketplace e-commerce expert who is driven, analytical, creative and strategic in their approach. In this role, you will be responsible for maximising product performance, implementing effective marketing strategies, and driving profitability across multiple marketplaces. Your role will involve day-to-day management and execution of sales, promotions, advertising, and forecasting for our brand's assigned product portfolio.

Responsibilities:

• Deliver results: identify, evaluate and execute profit maximisation activities to achieve financial targets through marketing, sales, and merchandising strategies
• Manage and track the performance and profitability of our products across all marketplaces through organic and paid activities
• Content listing optimisation to improve page rank, SEO, and sales: perform in-depth keyword and competitor analyses, enhance product titles, descriptions, categorisations, A++ content, and work closely with the Creative team to produce compelling visual assets for optimal performance
• Day-to-day PPC management and optimisation (Sponsored Products, Sponsored Brands, Sponsored Display) for the assigned product portfolio in line with set KPIs
• Execute marketing deals, promotions, coupons, promo codes, etc. and report back on key metrics
• Improve product performance and market share growth through opportunity analysis such as market research, voice of the customer and competitive research.
• Track fulfilment metrics and communicate with the Operations Lead to forecast, oversee and manage product inventory levels to retain premium shipping eligibility above good standing metrics.
• Report and analyse marketplaces performance and operating metrics on a daily and weekly basis including, but not limited to, Sales and Profitability, Account Health, Feedback Performance, Product Policy Compliance, Shipping Performance, Brand Registry and Brand Performance.
• Interact with the Customer Service team to respond to customer complaints and customer requests for technical product information.
• Work with Amazon Seller Support across all marketplaces to create cases, monitor case logs, and resolve issues in a timely manner.
• Collaborate with cross-functional teams including marketing, product development, operations, and customer service to ensure alignment and success on Amazon
• Stay up-to-date on Amazon policies, trends, and best practices to maintain our excellent Account Health status

Requirements:

• A proven track record of growing sales and profitability on Amazon, running a $10m+ Amazon scale
• Minimum 3 years of experience running an e-commerce Amazon Seller Central environment 
• Experience running high volumes of SKUs
• Background in consumer goods and office products industries preferred
• Social media and marketing skills are desired

Knowledge & Skills:

• Proven data management and analytical skills. Track record of digging into data, and finding solutions for a variety of performance issues. Proficient in Excel.
• E-commerce and digital marketing experience
• Can work independently, adapt to a fluid environment, and able to time-manage, prioritize, and toggle between multiple projects
• Experienced in set up, management, and optimization of paid campaigns (Sponsored Products, Sponsored Brands, Sponsored Display)
• Highly detail-oriented, organized, and efficient
• Excellent written and oral communications skills
• Experience in the wellness & mindfulness space is a plus
• Some experience working with Helium10/Jungle Scout
• SEO knowledge a plus

• Flexible work hours
• Competitive compensation
• Lunch & Learn meets.

Equality Statement 

At Intelligent Change, we are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity in our workforce enhances our ability to serve our customers and fosters innovation and creativity.

We welcome applications from all qualified individuals, regardless of race, color, ethnicity, national origin, gender, gender identity or expression, sexual orientation, age, disability, marital status, or any other characteristic protected by law. Our hiring practices are based solely on qualifications, merit, and business needs. We encourage candidates from all backgrounds to apply and join us in building a more inclusive future.