Barback - The London EDITION

POSITION SUMMARY

As a representative of the Food and Beverage team, the barback is responsible for delivering five star luxury lifestyle guest service experiences for guests. The role involves actively assisting the bartenders before and throughout service as well as ensuring a high level of cleanliness and ensuring enough products, equipment and ingredients are available at all times. Works with the team to continually improve guest satisfaction and the delivery of five star service.  As an entry level position and as key member of the hotels service team it is the employees responsibility to use initiative and a proactive approach to ensure we always give our guests unique and original experiences. 

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.


• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.


• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.


• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.


• Maintain awareness of undesirable persons on property premises.


• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.


• Follow company and department policies and procedures.


• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.


• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.


• Maintain confidentiality of proprietary materials and information.


• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.


• Address guests' service needs in a professional, positive, and timely manner.


• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.


• Thank guests with genuine appreciation and provide a fond farewell.


• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).


• Assist other employees to ensure proper coverage and prompt guest service.


• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

• Support all co-workers and treat them with dignity and respect.


• Develop and maintain positive and productive working relationships with other employees and departments.


• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.


• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).


• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.


• Assist your and other departments when needed to ensure optimum service to guests.


• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.


• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Cash/Bank Handling

• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.


• Follow property control audit standards and cash handling procedures (e.g., blind drops).


• Transport bank to/from assigned workstation, following security procedures.


• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.


• Process all payment methods in accordance with Accounting procedures and policies.

Wine/Sommelier

• Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).


• Prepare drink orders for guests according to specified recipes using measuring systems.


• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.


• Prepare fresh garnishes for drinks.


• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.


• Stock ice, glassware, and paper supplies.


• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.


• Remove soiled wares from bar top and tables and place in designated area.


• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

CRITICAL COMPETENCIES

Analytical Skills

• Learning


• Arithmetic Computation

Interpersonal Skills

• Customer Service Orientation


• Team Work


• Interpersonal Skills


• Diversity Relations

Communications

• Communication


• Listening


• English Language Proficiency

Personal Attributes

• Positive Demeanor


• Dependability


• Integrity


• Presentation


• Stress Tolerance


• Safety Orientation


• Adaptability/Flexibility


• Initiative

Organization

• Multi-Tasking

Bar

• Liquor Regulations


• Beverage Knowledge


• Drink Preparation

PREFERRED QUALIFICATION

Education: High school diploma/G.E.D. equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience is required