Call Handler

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.  

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.  

Our company is split into two business areas:  

Utility Infrastructure –  

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.   

Social Infrastructure -  

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance

About the Role

We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

• Handling inbound calls from clients and tenants

• Providing updates on ongoing repairs

• Booking new appointments and adjusting existing visits

• Delivering accurate company information and guidance

• Managing communications via phone, email, and internal systems

• Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

• Previous experience in inbound call handling or a customer service role

• Strong communication skills with a professional and approachable manner

• Ability to remain calm and resilient in a busy environment

• Efficient, organised, and able to manage multiple tasks

• A reliable team player who supports colleagues and contributes to a positive working environment