Complaint Service Improvement Officer

Salary :

£24.28 - 24.28 hourly

Company : Civic Recruitment Limited

Job Type : Full Time

London, United Kingdom

Job Description - Complaint Service Improvement Officer

2 months contract with a local authority

Pay Rate: Â£24.28/hr umbrella

Summary

This is a 2-month contract position with a local authority, offering a pay rate of Â£24.28 per hour under an umbrella arrangement. The role is pivotal in managing customer complaints, inquiries from members and MPs, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs). Your work will ensure compliance with legislative and corporate standards, contributing significantly to the efficiency and effectiveness of the Directorate's operations.

Responsibilities

Spearhead service improvement initiatives within the Directorate, identifying and implementing enhancements.

Manage and support project work and administrative duties for the Community Services Directorate.

Oversee the analysis, allocation, and administration of complaints, correspondence, and inquiries from MPs and members, including Ombudsman inquiries, on behalf of the Directorate and Departmental Management Team (DMT).

Develop departmental procedures and ensure alignment with corporate protocols.

Handle the response, collation, analysis, and distribution of all FOIs, EIRs, and Data Protection requests, adhering to legislative and corporate guidelines.

Research best practices and propose process and procedural changes to managers and the DMT for service improvements.

Requirements:

Proven experience in managing customer complaints and inquiries from members and MPs.

Essential qualification in a related field.

Ability to work 35 hours per week.

Familiarity with bi-weekly payment schedules.

The role closes soon, apply ASAP.

Original job Complaint Service Improvement Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Complaint Service Improvement Officer Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Complaint Service Improvement Officer

Job Description - Complaint Service Improvement Officer

Similar Complaint Service Improvement Officer Jobs in the UK

Mobile Apps