Contact Centre Agent

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday (Rota)

Salary - £27,010 plus OTE Bonus

You will be:

• Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
• Working to individual and team KPI’s
• Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
• Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
• Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
• Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
• Adhering to polices and procedures.

You must have:

• Customer service experience
• Service booking/reception experience
• Desire to succeed
• Excellent sales skills
• PC literate
• Problem solving abilities
• The drive to build customer rapport
• Ability to handle pressure working in a busy call centre environment

Benefits Include:

•        A range of Mercedes Benz training and leadership programmes

•        Refer a friend scheme – up to £1000

•        Funded ongoing training and development

•        Platinum Plus Rewards Scheme

•        Colleague Car Purchase Scheme

•        Eye care Vouchers

•        Life Assurance (4 x annual salary)

•        31 days holiday (including bank holidays), rising to 38 days with length of service

•        Wellbeing Support

•        Company Pension

•        On site gym