Control Room Operator

Job Title: Control Room Operator

Location: Princes Dock, Liverpool, L3 1QZ

Working Hours: 4 on 4 off shift pattern,
days, 07:00-19:00 – average 42 hours per week

Pay Rate: £14.50 per hour

Reporting To: Duty Manager / Contract
Manager

Overview

Anchor Group Services is looking for an experienced and
professional Control Room Operator to join our team on a full-time, permanent
basis.

Working from the site's Control Room, you will play a vital
role in maintaining the safety, security and day-to-day operations of the
premises through the effective monitoring of CCTV systems, managing incidents,
responding to alarms and supporting operational teams across the site.

In addition to your Control Room responsibilities, you will
also support the operation of the site's car park facilities, carrying out
patrols, assisting customers and helping to ensure the safe and efficient
management of vehicle movements throughout the site.

This role is ideally suited to an individual with previous
Control Room or CCTV experience who can remain calm under pressure, demonstrate
excellent attention to detail and deliver exceptional customer service. As CCTV
monitoring forms a significant part of the role, a valid SIA CCTV Licence is
essential.

Duties Include

• Monitoring CCTV systems and responding to incidents in
  accordance with site procedures.
  
• Operating and monitoring access control, alarm management and
  life-safety systems.
  
• Maintaining accurate Control Room logs, records and incident
  reports.
  
• Responding to emergency situations and escalating incidents
  where appropriate.
  
• Liaising with site management, emergency services, contractors
  and operational teams.
  
• Investigating incidents through CCTV review and evidence
  gathering.
  
• Monitoring site activity and identifying potential security,
  safety or operational concerns.
  
• Supporting the effective operation of the site's car park
  facilities.
  
• Conducting regular car park inspections and patrols.
  
• Assisting customers with parking enquiries and providing a
  high level of customer service.
  
• Monitoring traffic flow and reporting any issues affecting the
  safe operation of the car park.
  
• Reporting maintenance defects, hazards and operational issues.
  
• Ensuring compliance with
  all Assignment Instructions, site procedures and Health & Safety
  requirements.
  

Requirements

Benefits