Customer Service Advisor

• Ipswich Borough Council 
• Address: Ipswich, Suffolk IP1 2DE
• Salary: £27,709 - £28,608 per annum
• Hours: 37 hours per week                
• Contract: Fixed term until 31 March 2027, required as soon as possible           
• Reference: 0951

Ipswich Borough Council is looking for a Customer Service Advisor.

Ipswich Borough Council’s Customer Services Team is a fast-paced, growing service. Putting customers at the heart of everything we do and getting it right, first time is our priority.

Day to day

Working in our busy contact centre, you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required. 
 

About you

You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software.

You will need excellent telephone and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service. 

You will be required to work within a shift pattern covering the operational hours of 8.30am to 5.00pm Monday to Friday.

This post is offered on a fixed term basis to 31 March 2027.

This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office). 

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues. 

What you can expect from us

We offer a comprehensive training package, including 1-to-1 training, ongoing development, and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council. 

For more information about this role please call Katrina Strzelec on 01473 478315 or email [email protected]

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. 

Please download the Job Description and Person Specification pdf to find out more about this role.
 

To apply, please visit our website where you can complete the online application form for this vacancy.

Please note CVs are not accepted.