Events Assistant & Host

Events Assistant & Host

The award winning National Space Centre is looking to recruit a talented individual to organise and deliver small-scale conferences and events, ensuring first class customer service is delivered to all our corporate guests. This is a hands-on / physical role. 

The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event’s venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.

Reporting to:

Event Operations Manager

Hours:

Full Time 35 hours per week, with flexibility of times to ensure cover for corporate events. This will include regular early mornings, late evenings and weekends. There will be a requirement to support the business through working extra hours during busy and seasonal periods and weekends, so flexibility is a key requirement of this role.

Salary:

£28,385 per annum

Closing date for applications is 9am Friday 4th September. Interviews for shortlisted candidates will be held 11th and 14th September at The National Space Centre.

Key Responsibilities & Accountabilities

• Be able to deliver conferences and events of up to 100 guests


• Organise pre-event admin such as dietaries, event schedules & order logs.


• Lead events and be the main contact for event organizers.


• To provide excellent customer service throughout the event.


• Arranging and delivering the appropriate set-up and breakdown of events.


• Work as a part of the operational team, including during peak visitor periods.


• Ensure that all health & safety procedures, including fire and evacuation procedures and adhered to.


• Assisting in the maintenance of corporate hospitality equipment and reporting any faults to the relevant department.


• Ensuring the cleanliness and upkeep of conference and storage spaces


• Attend and contribute to regular corporate team meetings.


• Ensure stocks of corporate equipment are maintained, e.g. glasses, linen, cutlery.


• Undertake essential ordering of anything required to hold conference.


• Assisting with any ad-hoc duties necessary to ensure a successful event, include undertaking Space Crew duties, assisting with housekeeping and similar.


• Provide line manager with briefings of new ideas and/or product development.


• Assist in the operations during our Christmas parties


• Adhere to food hygiene regulations.


• Support in the training of casual members of staff


• Conduct regular stock takes and ordering any necessary equipment, eg linen, pencils, napkins


• Communicate with relevant teams regarding events/set up (kitchen, DMs, Education).


• Be a point of contact for casual staff


• Undertake in-house and external training as necessary.


• Other reasonable tasks as may be designated

Person Specification

• Ability to work effectively and efficiently within a busy environment.


• Ability to lead a team of Event Crew to ensure all tasks are completed efficiently and to the highest standards


• Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.


• A “can-do” attitude


• Reliable, with a responsible and positive attitude towards work.


• Ability to remain professional, and to adapt to a variety of often challenging situations


• Demonstrate excellent customer service and an understanding of the needs of the customers by building a rapport.


• Communicate directly with corporate guests in a polite manor during an event.


• Excellent organizational skills and high attention to detail


• Ability to work alone and as a member of a team


• Ability to meet deadlines and to handle a variety of tasks/priorities


• Ability to comply with manual handling safety procedures.


• Transport to and from work is essential and is the person's responsibility.

Knowledge/Skills/Qualifications

• 1 years’ experience delivering conferences and events.


• Knowledge of health & safety


• Knowledge of food hygiene and allergens

The successful individual will be required to undertake a Disclosure and Barring Service Disclosure.