Family Support Worker

Role: Family Support Worker 

Salary: £25,949 per annum 

Contract/Hours: Permanent, Full Time- 37 hours, 

Location: Norwich, Norfolk (You will be expected to travel across South Norfolk and City districts). 

Benefits: 

• Over 7 weeks inclusive paid leave and the option to buy or sell leave  
• Excellent training and the opportunity to undertake professional training for some roles 
• Flexible maternity, paternity and adoption packages  
• Up to 5% employer contribution and life assurance cover  
• Blue Light Card eligibility with discounts at 15,000 national retailers  

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.  

A bit about the role 

As a Family Support Worker, you’ll be at the heart of your community, providing essential one to one support and facilitating engaging group sessions for families with children agreed 0-5 years old.  

You’ll conduct early help assessments to identify specific needs and implement goal-orientated support plans to build parental confidence, whilst offering practical guidance on child development and ensure those facing challenges get the right help at the right time.   

What you do could make a difference 

• Supporting parents to achieve positive outcomes for the whole family and make sustainable changes. 
• Conducting initial assessments of family’s needs to determine the appropriate level of support and intervention required 
• Creating tailored support plans, setting goals and identifying strategies to address their specific needs 
• Signpost available resources and services where additional support may be required 
• Promptly identifying safeguarding concerns and to act in accordance with policy and procedures. 

Let’s talk about you 

• Level 2 or above qualification in social care, health, education, or early years. 
• Experience of delivering one to one or group support to children and families using the early years foundation stage (or similar). 
• Experience of working with children, young people and parents/carers in a supportive, non-judgemental approach, as well as an awareness of child protection issues and safeguarding.    
• Good IT skills and ability to record concise, accurate case notes. 
• Ability to build safe and effective working relationships with vulnerable young children and adults. 
• Ability and willingness to work in a variety of premises across the county (the role will be required to work across more than one district at times). 
• Driver’s licence and access to a vehicle is essential, due to the geographical area you will cover and to fulfil the needs of the young people and families we support 

Why Action for Children? 

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.  

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.  

Will you join us? 

About the Service  

Norfolk's Early Childhood and Family Service (ECFS) offers support to children aged 0-5 years old and their families. The support is provided within group sessions, parenting programmes and through home visits. The service works in partnership with families, other key organisations and provides group activity sessions which cover a variety of topics such as parenting, improving mental health and keeping a child safe. 

Working here is so much more than a job. Whether this is a career change for you or the next step in your journey, we'd love to hear from you.  

Help with your application 

Please note, we are unable to offer sponsorship for this role.  

If you require any support with the application process, please contact Jessica Jarvis at [email protected] quoting reference 13518

Diversity, equality and inclusion 

At Action for Children, we’re committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we’re taking active steps to challenge these inequalities in our organisation and in the communities we serve. 

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under‑represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities. 

We also encourage applications from men, who are under‑represented in our Children’s Services roles. We recognise that people hold multiple identities, and we value the richness this brings to our team. 

Want to get to know Action for Children better? 

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Make a Difference - A Career in Residential Services