FreshService Engineer

FreshService Engineer in London | Xcede My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers Electronic Systems Security Consultant Manpower UK Westminster, South West London (SW1), SW1A 2AH 550 2 days ago Build Engineer WWT EMEA UK LIMITED City of London (EC1) Up to £700 per day 3 days ago Identity & Application Integration Engineer DGH Recruitment City of London (EC1), EC1 Negotiable 2 days ago Lead EUC Engineer Sanderson Recruitment London £450 - £600 per day 1 week ago Lead IT Service Engineer Salt South West London (SW1), SW1 Negotiable 3 weeks ago Patching Deployment Engineer, Automation, Ivanti McGregor Boyall Associates Limited South West London (SW1E), SW1E 2 weeks ago Technical Services Manager CBW Staffing Solutions Ltd City of London (EC4R) £80000 per annum 4 weeks ago Senior Network Automation Engineer FBI &TMT London £500 - £600 per day 1 day ago Electrical Installation Design Engineer Morson Edge UK, BA20 4YB Market related 2 days ago Head of DevOps and Platform Automation VIQU IT Recruitment The City, City of London (EC2), EC2N 1BR £10k - 120k per year + Bonus 2 days ago FreshService Engineer Xcede London; City of London; East London; Central London; South East London; West London; Canary Wharf; South West London; North London; Greenwich; Stratford Freelance / Project collaboration; Hybrid Published: 2 days ago £400 per day Apply Save FreshService Engineer Xcede Apply Poor Fit Your CV is missing most of what's needed for this role. Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Installer Hillarys Blinds Morden, London (SM4), SM4 5BL £65,000 - £70,000 2 weeks ago Strong Fit Installer Hillarys Blinds Ardleigh Green, Hornchurch (RM11), RM11 1SR £65,000 - £70,000 2 weeks ago Strong Fit Installer Hillarys Blinds Ilford (IG1), IG1 4AD £65,000 - £70,000 2 weeks ago Strong Fit Installer Hillarys Blinds Borehamwood (WD6), WD6 1AE £65,000 - £70,000 2 weeks ago Strong Fit Installer Hillarys Blinds Upney, Barking (IG11), IG11 8DH £65,000 - £70,000 2 weeks ago Strong Fit Installer Hillarys Blinds Hounslow (TW3), TW3 1UG £65,000 - £70,000 2 weeks ago See why ITSM Engineer – Freshservice 3 Month Contract | Hybrid | London, Leeds or Manchester | £400 p/d Outside IR35 I’m currently working with a leading UK media and entertainment organisation who are looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract. The role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisation’s IT Service Management platform. You’ll be working closely with the ITSM Product Manager, taking ownership of the administration, optimisation and continuous improvement of a Freshservice ITSM/ESM environment . This is a hands-on role where you’ll be responsible for keeping the platform stable and scalable, whilst also identifying opportunities to improve processes, introduce automation and enhance the overall user experience. Key responsibilities will include: Administration and configuration of the Freshservice platform Managing multiple workspaces, roles and access Designing and maintaining workflows and automations Administration and optimisation of the CMDB Maintaining data integrity and relationships between systems Supporting integrations with other technology platforms Working with APIs, connectors and scripting where required Identifying opportunities to automate manual processes Supporting the introduction of AI capabilities to reduce demand on support teams Building dashboards, reports and monitoring service performance Troubleshooting and resolving Freshservice platform issues Working with stakeholders to understand requirements and implement new functionality Supporting Incident, Problem and Change Management capabilities Working directly with Freshworks on platform issues and product improvements Contributing to the wider ITSM/ESM roadmap and continuous improvement strategy Must have: Strong hands-on experience administering and configuring Freshservice Experience working with complex or multi-workspace ITSM environments Strong knowledge of workflows, automations and platform configuration Experience managing and maintaining a CMDB Good understanding of ITIL and ITSM processes Experience with APIs, integrations, connectors and/or scripting Experience creating dashboards, reports and monitoring service performance An automation-focused mindset with a desire to improve manual processes Strong stakeholder management and communication skills A detail-oriented, analytical approach to troubleshooting and problem solving Desirable: Experience with Device42 Experience working with Freshworks/Freshservice integrations Experience implementing AI or automation within ITSM environments This would suit someone who enjoys being hands-on with an ITSM platform , but also wants to have a genuine impact on how the platform is developed and used across a large technology organisation. Apply Xcede HR Services, Recruitment & Selection Similar Freshservice Engineer Jobs Popular with Other Job Seekers Electronic Systems Security Consultant Manpower UK Westminster, South West London (SW1), SW1A 2AH 550 2 days ago Build Engineer WWT EMEA UK LIMITED City of London (EC1) Up to £700 per day 3 days ago Identity & Application Integration Engineer DGH Recruitment City of London (EC1), EC1 Negotiable 2 days ago Lead EUC Engineer Sanderson Recruitment London £450 - £600 per day 1 week ago Lead IT Service Engineer Salt South West London (SW1), SW1 Negotiable 3 weeks ago Patching Deployment Engineer, Automation, Ivanti McGregor Boyall Associates Limited South West London (SW1E), SW1E 2 weeks ago Technical Services Manager CBW Staffing Solutions Ltd City of London (EC4R) £80000 per annum 4 weeks ago Senior Network Automation Engineer FBI &TMT London £500 - £600 per day 1 day ago Electrical Installation Design Engineer Morson Edge UK, BA20 4YB Market related 2 days ago Head of DevOps and Platform Automation VIQU IT Recruitment The City, City of London (EC2), EC2N 1BR £10k - 120k per year + Bonus 2 days ago Freshservice Engineer jobs Engineering jobs Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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