Identity Management Officer

As an Identity Management Officer at Heathrow, you will play a pivotal role in safeguarding the airport’s security and ensuring seamless access for thousands of colleagues and partners. This is a key role in ensuring compliance with aviation regulations and protecting the systems that keep Heathrow operating safely and efficiently. Your contribution underpins the trust and safety of our operations, helping us deliver a world-class experience for millions of passengers every year.

Working within the Security and Compliance team, you will collaborate closely with operational units, technology teams, and external partners to manage identity verification and access control systems. Success in this role means delivering accurate identity management processes, minimising security risks, and continuously improving workflows to enhance efficiency and compliance.

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• Administer and maintain Heathrow’s identity and access management systems, ensuring accurate and timely updates for all personnel and contractors.
• Verify and validate identity documentation in line with aviation security regulations and internal policies.
• Collaborate with operational teams and external stakeholders to resolve access issues promptly and effectively.
• Monitor compliance with identity management procedures, conducting regular audits and providing clear reports to senior management.
• Support the implementation of new security technologies and process improvements to enhance efficiency and reduce risks.
• Provide guidance and training to colleagues on identity management policies and best practices.

• Proven experience in identity and access management or a similar security-focused role.
• Strong understanding of compliance requirements within regulated environments.
• Excellent attention to detail and accuracy when handling sensitive data.
• Ability to work collaboratively with cross-functional teams and communicate effectively.
• Proficiency in using identity management systems and supporting technologies.
• Proactive problem-solving skills with the ability to manage issues independently.