Implementation Support Executive

Implementation Support Executive in Marefield, Marlow (SL7) | Whistl Find a job Post a job Sign up Tired of searching? 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This is a varied role where you will troubleshoot issues, manage change requests, and support the setup of new services in line with service level agreements. You will work closely with customers, internal teams, and third-party OMS/WMS systems, ensuring services run smoothly and efficiently. The role also involves delivering system demonstrations, training sessions, and helping customers find the best ways to dispatch and manage orders. About the Role Key Responsibilities Manage and resolve internal and external customer queries via the ticket system within SLAs Log and update support tickets accurately, ensuring correct categorisation Deliver webinar demonstrations and training on Web Despatch Manage and test change requests via Jira and the Cherwell ticket system Set up additional Web Despatch users and configure email notifications Support customers with issue resolution across API and manual dispatch services Escalate technical issues to 3rd line support where required Assist with OMS updates and new service implementations Provide occasional support to the field implementation team Benefits 23 days' annual leave Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements Skills & Experience Strong communication skills with the ability to work with stakeholders at all levels Excellent organisation and problem-solving skills High attention to detail and ability to manage multiple priorities Relevant experience in a similar role Experience within the postal/parcel industry or fulfilment software platforms is desirable Understanding of OMS/WMS systems within e-commerce would be advantageous. Apply Whistl Other Sectors and Industries 22 Jobs Similar Implementation Support Executive Jobs Popular with Other Job Seekers IT Project Engineer ITSS Recruitment Ltd Camberley (GU15), GU15 £50000 - £60000 per annum + Private Healthcare, Dental, Life Assurance 3 weeks ago Software Delivery Team Lead Spectrum IT Recruitment Limited Basingstoke (RG21), RG21 Negotiable 5 days ago Technical Support Representative Barracuda Networks Reading, Berkshire 4 days ago Microsoft Systems Engineer Bright Purple Resourcing Bourne End, Buckinghamshire £42,000 3 weeks ago Technical Support Specialist - VoIP Nemo Resourcing Englefield, Reading (RG7) Up to £55,000 per annum Healthcare, bonus, pension, hybrid working 3 days ago IT Support / Technical Support / 1st Line Reed Technology Pondtail, Fleet (GU51), GU51 3PE Negotiable 3 weeks ago Customer Service Executive Bucks & Berks Recruitment PLC Reading (RG1), RG1 £27000.00 - £35000.00 per annum + bonus + benefits 5 days ago ICT Technician - Schools Hireful Burnham, Slough (SL1) £28k - £32k base salary + great benefits 3 weeks ago Business Development Representative - MSP ITSM Global Technology Solutions Ltd Reading, Berkshire £26,000 - £32,000 + Double OTE 4 days ago Information Management - Regional Lead Stantec High Wycombe, Buckinghamshire 5 days ago Implementation Support Executive jobs Implementation Support Executive jobs in Marlow, Buckinghamshire Consulting jobs Consulting jobs in Marlow, Buckinghamshire Analysis jobs Analysis jobs in Marlow, Buckinghamshire Jobs in Marlow, Buckinghamshire Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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