IT Technician - Support & Networking (Coventry)

Career Opportunity 

Mobile Testing Solutions Ltd (“MTS”) provides paper-based and digital examination services to a wide range of global clients across UK and Ireland and also has an online language school specialising mainly in IELTS exam preparation courses.

MTS is currently looking for an IT Technician - Support & Networking.

| IT Technician – Support & Networking (12 months Fixed Term Contract)

Job Details:

• Full-Time (Mon-Fri, 9am-5pm, 35-hour working week) and on-call or occasional on-site support on alternate weekends
• Salary: £24,300 to £27,000 p.a. Starting salary will depend on experience in the sector and similar role, with progression within the band based on demonstrated skills and performance.
• Role type: Fixed-term (12 months)
• Location: On-site at Coventry office (CV6 5SF) and regular travel to support multiple venues under your responsibility in the UK.
• Eligibility: Must be eligible to work in the UK
• Start date: Within 1 month
• Reporting To: Associate Director (Exams Technology & Networks)
• Private Health Plan
• Defined Pension Plan from NEST

Main Responsibilities: 

• Provide prompt Level 1 & 2 IT Support for preparation and operation of existing and new exams
• Monitor and maintain the sites’ physical IT and network infrastructure alongside general administration such as access controls, endpoint detection, patch management
• Travel between MTS test venues as and when needed to support the day-to-day operation
• Troubleshoot IT issues in line with MTS and partners/exam boards procedures & policies
• Support and guide other MTS local IT technicians in line with MTS requirements
• Prepare, Install, Run and decommission Pop-Up Examination sites
• Resolve customer queries effectively with respect to hardware and software issues
• Maintain an up-to-date IT equipment inventory at all times
• Participate in IT Projects wherever needed
• Work On Call as per roster during weekends

Person Specification: 

• Diploma/Degree in IT, or equivalent
• A minimum of 2 years of experience in IT/Network support role
• Experience in security management (desirable)
• Comprehensive knowledge of IT Systems, troubleshooting, computer networks and IT security
• Proficient in configuring and managing Windows Server 2012/2016/2019, including DHCP, DNS, Active Directory, Group Policy, and WSUS
• Familiar with best practices and standards for Windows Server security and administration
• Network management experience (CCNA desirable)
• Experience in ethernet cabling, Network switch configuration will be a plus
• Excellent attention to detail
• Customer Centric
• Can Do Attitude
• Excellent organizational and time management skills
• Experience within the education or examination sector (desirable)

Why Join Us?

MTS is proud to be an award-winning company, having received the SME Employer of the Year 2025 – Silver Award.

If you believe you have the right profile for this position and wish to join our friendly and dynamic team, please submit your up-to-date CV via the platform where you found this job advertisement.

Closing Date: 05 June 2026. (We reserve the right to close this vacancy early if we receive a high number of suitable candidates.)

Recruitment Process:

• The selection process is subject to two employment reference checks carried out by the hiring team
• A successful enhanced DBS check (carried out by MTS before recruitment) will be required
• Also, only shortlisted candidates will be contacted for an interview. If you have not heard from us within one month after the closing date, please consider that your application is not successful for this time.