Job Opportunities Contact Centre Advisor

Company : Schindler Elevator

Job Type : Full Time

Coventry, United Kingdom

Job Description - Job Opportunities Contact Centre Advisor

Location: Coventry, England, United Kingdom
Job ID: 90695

Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Contact Centre Advisor

We are hiring for a customer-focused Contact Centre Advisor to join its Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.

Your main responsibilities

Handle inbound and outbound contact centre calls in line with procedures and service standards

Provide professional, courteous, and customer-centric support

Manage escalations, complaints, and operational issues effectively

Monitor and respond to system alerts and equipment condition flags

Follow tele-alarm and tele-monitoring protocols

Act as a Single Point of Contact (SPOC) for operational issues and resolutions

Maintain accurate records and CRM updates

Support continuous improvement initiatives and training programmes

Deliver personal and team performance targets

What you bring

Essential

Previous experience in a contact centre or call centre environment

Excellent verbal and written communication skills

Strong customer service orientation

Good IT skills and experience with CRM systems

Ability to remain calm and professional when handling emergencies, complaints, or escalations

Flexibility to work evenings and weekends as required by the rota

Desirable

SAP CRM experience

Experience within financial services or sales environments

What’s in it for you?

Competitive salary with a discretionary annual bonus

25 days’ holiday plus bank holidays, and an annual paid volunteering day

Pension scheme with 6% company contribution

Comprehensive life assurance

Enhanced family leave

Private medical cover with a trusted provider, plus 24/7 virtual GP access

Employee Assistance Programme offering confidential support

Free eye tests and eyewear discounts

Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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Schindler Elevator

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