Learning Operations Compliance Coordinator

We're looking for a highly organised and proactive Learning Operations Compliance Coordinator to help shape and support the delivery of exceptional learning experiences across our Engineering/FHS technical training team. 

In this role, you'll lead a dedicated Learning Support team, ensuring training operations run efficiently, compliance standards are met and learners receive an outstanding service. Combining strong supervisory and administrative expertise with a passion for continuous improvement, you'll use data, insight and stakeholder collaboration to enhance learning processes and contribute to Heathrow's Future Skills ambitions.

Click here to view the job spec: HAL_E_Learning Operations Compliance Coordinator.docx

• Lead and support the Learning Support team, ensuring a high-quality service is delivered across training administration, learner communications and learning facility management.
• Coordinate learning activities and maintain accurate, auditable training records, ensuring compliance with regulatory, legislative and internal requirements.
• Manage business support activities, including purchase orders, invoicing, reporting, document management and stakeholder communications.
• Monitor data quality and compliance through regular audits, reporting and effective record management across digital and paper-based systems.
• Build strong relationships with internal stakeholders and external suppliers to support the efficient delivery of learning operations and continuous improvement initiatives.
• Use data and insight to support planning, scheduling, utilisation and budgeting, while identifying opportunities to improve processes, efficiency and consistency across the learning function.

• Proven experience leading and developing teams, with the ability to inspire, support and influence others to achieve results.
• Strong stakeholder management, communication and relationship-building skills, with confidence engaging at all levels.
• Excellent organisational, planning and prioritisation skills, with the ability to thrive in a fast-paced and changing environment.
• Strong IT, data management and reporting skills, including proficiency in Microsoft Excel and the ability to use insight to drive improvements.
• Proactive, resilient and adaptable, with a continuous improvement mindset and a passion for learning, people development and future skills.

Ideally, you’ll also have: 

• Knowledge of training compliance, governance and legislative requirements.
• Understanding of Engineering and/or Fire, Health & Safety operational environments.
• Experience of facilities management or learning environment administration.

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