Logistics Analyst, Soho Home

The Role..

Our Logistics Analyst will gather and interrogate data to make decisions that protect cost, service and brand experience across Soho Home's UK, EU and US operations. This role is a combination of ‘business as usual’ report optimisation and new report creation/automation. The successful candidate will lead analysis across delivery partners and 3PLs building models and reports to present clear recommendations to senior stakeholders. This role reports to the Director of Operations & Systems and will work very closely with the Head of Operations day to day. 

Key responsibilities..

Strategic analysis and modelling

• Build a suite of logistics reports to better support ‘business as usual’ and inform decision-making


• Model the cost and service impact of pricing changes, service propositions, and expansion options


• Quantify the operational and cost impact of distribution changes, such as tariffs, compliance and product data requirements

Commercial control

• Delivery of cost-to-serve by market and by channel 


• Lead invoice audits against contracted rates across regions


• Identify and size cost saving opportunities, and track savings delivered.

Partner performance 

• Own the KPI framework for partners: on-time-in-full, first-time delivery success, damages, claims and returns processing.


• Prepare monthly & quarterly business review packs and evidence SLA breaches for escalation.


• Benchmark costs and data across freight & warehousing 

Capacity planning

• Track warehousing capacity globally to identify risks and opportunities

Reporting, data and systems

• Create logistics dashboards for the team and senior stakeholders


• Act as the bridge between operations and systems on reporting and systems requirements.

Skills and experience

• Demonstrable experience in logistics analysis, ideally in Retail or eCommerce


• Advanced Excel, including modelling, Power Query and pivot analysis


• Advanced Power BI skills


• Working knowledge of multi-market operations, including customs and duty basics