Loss Prevention Officer - London Marriott Hotel Grosvenor Square

POSITION SUMMARY

LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. 


We are now recruiting for a dynamic and passionate Loss Prevention Officer to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the Gov UK website. 

JOB SUMMARY 

The Loss Prevention Officer is responsible for providing appropriate protection for guests, associates, visitors, hotel property, company assets and the hotel’s brand reputation, while maintaining the discreet and attentive service expected within a luxury hotel environment.

A key responsibility of the position is supporting lobby operations by maintaining a visible and professional presence, meeting and greeting guests in accordance with brand standards, assisting with enquiries where appropriate, and monitoring the lobby for suspicious behaviour, unauthorised persons or other potential security concerns.

The role involves conducting property patrols, monitoring CCTV and life-safety systems, identifying potential hazards and responding professionally to accidents, emergencies, disturbances and security incidents.

When required, the Loss Prevention Officer prepares accurate incident and daily activity reports, conducts investigations, and gathers evidence maintaining strict confidentiality. The position requires strong situational awareness, clear communication, excellent guest-service skills and the ability to work collaboratively while consistently following company policies, safety procedures and quality standards.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Previous experience working within Loss Prevention in 5-star environments

Skills and Knowledge


Clear, confident and professional verbal and written communication skills.


Strong guest service and associate relations skills, with the ability to remain calm, tactful and discreet.


Sound judgement, situational awareness and the ability to respond effectively under pressure.


A proactive, reliable and team-oriented approach.


Ability to prepare accurate incident reports, daily logs and investigation records.


Working knowledge of CCTV, alarm monitoring, access control and fire life safety systems is preferable.

Education or Certification


A good standard of written and spoken English is required.


Up to date First Aid certificate


Up to date SIA Door Supervisor / Close Protection Licence

WHAT WE CAN OFFER YOU

Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world’s largest hospitality family, you’ll discover endless possibilities to grow, connect, and shine.

We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being—both inside and outside of work. At Marriott, the sky isn’t the limit—it’s just the beginning.

FINANCIAL WELLNESS

• Competitive salary package


• 28 days holiday including bank holidays increasing to a maximum of 35 days


• Accommodation Service Charge upon successful completion of probation


• Season ticket loans


• Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!


• Recommend a friend scheme


• Complimentary dry cleaning - we do like to make an impression!


• Pension scheme to help you save for the future


• Life assurance 


• Competitive car lease schemes


• Access to major high street discounts so you can treat your friends and family 

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

• World-class international career opportunities within Marriott hotels tailored to your specific needs


• Professional learning and development opportunities - because a fulfilling career is so much more rewarding


• Tuition aid


• Unlock access to world-class trainers and elevate your potential


• Exclusive access to the world’s leading management minds

HEALTH, WELLBEING AND SOCIAL IMPACT

• Complimentary meals on duty 


• Flu vaccinations


• Complimentary use of the Gym - because your wellbeing is important 


• Eye care vouchers


• Cycle to work scheme


• Creative workshops


• Support volunteer programmes like Magic Breakfast


• Community activities like canal cleaning, volunteering at farms, plogging and much more


• Plant a tree

RECOGNITION AND THE SOCIAL SCENE

• Annual parties, Christmas lunches, summer BBQ's and Easter celebrations


• Length of service rewards and invitations to recognition events


• Monthly/yearly recognition schemes


• Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat


• Recognising personal milestones – new baby, wedding, birthdays and anniversaries


• Retirement parties

#LIONSITE

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.