Manager, Renewals

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

This position is a vital part of Samsara’s continued growth and success. The renewals manager will be working closely with broader sales and customer outcomes organizations to ensure a high value customer experience at time of renewal. 

We’re looking for a Renewals Manager to lead and scale our EMEA renewals function across all segments, from SMB to Enterprise, and all of our EMEA markets. This team owns retention, renewal forecasting, and churn mitigation, working cross-functionally with Customer Success, Sales, and Finance

You should apply if: 

• You want to make a difference: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.


• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 


• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.


• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

Click here to learn about what we value at Samsara. 

In this role, you will:

• Continually maintain and share accurate renewal results, forecasts, and customer trends


• Partner closely with Customer Success and Account Executives on account strategy


• Deliver against targets on a team and individual level 


• Step into strategic renewals and complex deals to support your team.


• Embed a value led renewals motion


• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   


• Hire, onboard, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 3+ years of sales management experience, 8+ years of overall sales experience


• Experience of working with high volume SMB/MM to large Enterprise customers across our EMEA markets UK/I, France and Germany


• Exceptional track record, including overperformance of general business objectives and sales targets


• Demonstrated record of success  in a high-pressure, performance driven sales environment


• Proven history of ability to hire, train, manage, and motivate talented sales teams 


• History of thriving in a rapidly-changing environment


• Strong interpersonal, networking and influencing skills with executive level comms


• Strong empathy towards customers and passion for revenue and growth


• Love for winning as a team


• Renewals and SaaS experience preferred


• Bachelor’s degree preferred