National Accounts Manager

Job Title:                National Accounts Manager

Reporting
to:         Chief Operating Officer

Location(s):           Bristol, Ashford (Kent), Cannock

Hybrid, 2 Days per week in the Newcross Office

Salary:                   Up to £60,000 + Bonus + Car Allowance

Contract type:        Full time, Permanent
Contract

Working Pattern:   Core working hours are 9:00am
– 5:30pm 

Who are we? 

At Newcross Healthcare, we’re transforming
healthcare through innovation, technology, and education—driven by our values
of Integrity, Respect, Empathy, and Teamwork. 

At Newcross Healthcare, we're transforming the
way healthcare organisations access high -quality workforce solutions. We're
looking for an ambitious, commercially minded National Accounts Manager to join our growing team and play a pivotal role in developing some of our most
important client partnerships. 

If you're passionate about building long -term
relationships, identifying growth opportunities, and delivering exceptional
customer experiences, this is your opportunity to make a real impact within a
fast -paced, forward -thinking organisation. 

The Role 

As our National Accounts Manager, you'll be
responsible for managing and growing a portfolio of strategic national
accounts, ensuring our clients receive an exceptional experience while
identifying opportunities to expand our partnerships.

You'll become a trusted advisor to senior
stakeholders, helping healthcare organisations solve workforce challenges
through innovative staffing solutions. Working closely with teams across
recruitment, operations, compliance and customer success, you'll ensure
Newcross continues to deliver outstanding service while driving sustainable
commercial growth. 

This is a highly visible, senior commercial
role where relationship management, strategic thinking and customer success go
hand in hand. 

What You'll Be Doing 

Build Lasting Client Partnerships

• Develop and deliver strategic account plans for key national
  clients.
  
• Build trusted relationships with senior decision -makers across
  multiple levels of client organisations.
  
• Lead business reviews, performance meetings and strategic planning
  sessions.
  
• Understand client challenges and proactively identify workforce
  solutions that add real value.
  
• Act as the senior escalation point, ensuring exceptional service and
  customer satisfaction. 
  

Drive Growth & Commercial Success

• Identify opportunities to expand existing contracts and introduce
  additional Newcross services.
  
• Support contract renewals, negotiations and commercial discussions.
  
• Work collaboratively with operational teams to maximise client
  retention and service performance.
  
• Deliver sustainable revenue growth through strategic account
  development.
  
• Champion customer success while strengthening long -term
  partnerships. 
  

Deliver Insight & Performance

• Monitor account performance against KPIs, SLAs and commercial
  objectives.
  
• Analyse market trends, customer data and performance insights to
  identify opportunities and mitigate risks.
  
• Produce accurate forecasts, account plans and growth strategies.
  
• Maintain accurate CRM records and pipeline activity. 
  

Collaborate & Lead

• Work cross -functionally with recruitment, bookings, compliance,
  operations and support teams.
  
• Share market intelligence and customer feedback to help shape
  business strategy.
  
• Support continuous improvement initiatives that enhance customer
  experience and business performance.
  
• Act as a positive ambassador for Newcross, demonstrating
  professionalism, integrity and our core values in every interaction. 
  

What We're Looking For 

You'll be an experienced Account Manager or
Business Development professional who thrives on building meaningful
relationships and delivering commercial results. 

You'll bring: 

• Proven experience in National Account Management, Strategic Account
  Management, Business Development or Client Relationship Management.
  
• A strong track record of managing large, complex or multi -site
  customer accounts.
  
• Experience delivering revenue growth, customer retention and
  long -term partnership development.
  
• Excellent relationship -building skills with the confidence to
  influence senior stakeholders and executive decision -makers.
  
• Strong commercial awareness with the ability to identify
  opportunities for growth and value creation.
  
• Experience leading business reviews, commercial discussions and
  contract renewals.
  
• Outstanding negotiation, presentation and communication skills.
  
• Strong organisational skills with the ability to manage multiple
  priorities in a fast -paced environment.
  
• Confidence using CRM systems, sales reporting and performance
  dashboards.
  
• Excellent analytical skills with the ability to turn data into
  meaningful commercial actions. 
  

Experience within healthcare, workforce
solutions, recruitment or another regulated industry would be advantageous, but
we're equally interested in talented relationship managers from other
commercial sectors. 

Why Join Newcross? 

At Newcross, we're passionate about making a
difference in healthcare. Our people are at the heart of everything we do, and
we're committed to creating an environment where talented professionals can
thrive. 

In return, you'll enjoy: 

• The opportunity to manage and develop high -profile national
  accounts.
  
• A collaborative, supportive and ambitious culture.
  
• The chance to influence business growth and shape strategic
  partnerships.
  
• Career development opportunities within a growing national
  organisation.
  
• The satisfaction of helping healthcare providers access the
  workforce solutions they need to deliver outstanding care. 
  

If you're ready to build meaningful
partnerships, drive commercial success and be part of a business that's making
a real difference across healthcare, we'd love to hear from you.

What happens next: 

Complete our Smart Application process to self qualify:

To apply for this role, please submit your CV
and complete the short screening questionnaire which will make sure this
opportunity aligns with your experience and expectations and they will help us
review your application more efficiently and ensure we’re a good match for one
another. 

To apply and
find out more about us click here: https://www.newcrosshealthcare.com/ 

We look forward to learning more about you! 

Equality, diversity, and inclusion: