Network Operations Administrator

• Contract Type: Permanent / 37.5 Hours Per Week
• Salary: circa £27,500
• Location: Roebuck Lane, West Midlands, B66 1BY
• Days of Work: Monday to Friday
• Hours of Work: 08:00 - 16:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Purpose of Position

• Day to day running of compliance reports for the DPD Network around Healthcare and Food service offerings including daily, weekly and monthly reporting. Ensuring accurate data is distributed.
• Manage the team email inbox, addressing all incoming general enquiries and  damage inspections requests. Ensuring all emails are addressed and within a timely manner.
• Review and manage all dashboard access requests for all network compliance suites that are owned by the reporting manager, ensuring quality, accuracy and timeliness in processing requests.
• Conduct regular administrative audits to ensure accurate information is stored and outstanding training is addressed with the relevant individuals to maintain GDPR compliant with dashboard access.
• Closely monitor network communication streams and investigate all depot, driver and hub compliance issues raised to the team. Challenging non-compliance when identified and following up for appropriate resolutions. Documenting all escalations and outcomes for reporting purposes.
• When required, assist with ad hoc analysis and reporting to identify non compliance and maintain and update the department intranet.

Key Tasks/Areas of Responsibility

• The production of reports based on data from Universe for both DPD and DPD Local 

• The daily pro-active interrogation of data to identify potential delivery failures 

• The communication of potential delivery failures to the relevant parties

• The production of analysis statistics

• Any other administration tasks as requested

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.