York | Office based with travel between sites
A blended IT Support and Training Analyst role within a well established professional services environment.
This is a people focused position, combining:
End user training and system adoption
First line and selective second line IT support
Process improvement and change delivery
You will work closely with the Head of IT and department leads to improve system usage, embed best practice and ensure technology supports operational performance.
Training and Adoption
Deliver one to one and group training on core IT systems and Microsoft 365
Support onboarding and induction for new starters
Create and maintain user guides, training materials and reference documentation
Develop super users across departments to drive local ownership
Monitor system usage and identify proactive training needs
IT Support
Provide first line support and appropriate second line escalation within a small IT team
Troubleshoot system and process related issues
Maintain service levels across a multi site environment
Projects and Change
Support IT and business change initiatives
Assist with system rollouts and improvement programmes
Work with department heads to streamline workflows and promote best practice
Strong working knowledge of Microsoft 365 and core IT systems
Experience delivering user training and supporting system adoption
Confident communicator, able to adapt style to different stakeholders
Proactive mindset with the confidence to challenge and improve processes
Comfortable balancing support tickets, training delivery and project work
Full driving licence and willing to travel between Yorkshire offices
Competitive salary
Flexible and hybrid working
Structured progression framework and development plan
Pension, life cover and enhanced family leave
Health cash plan and staff discounts
Generous holiday allowance including birthday leave
Cycle to work scheme
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