NOC Team Lead

NOC Team Lead in Belfast (BT1) | Alexander Edward James Consulting Limited My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers Access Control Engineer (IoT Systems) Ernest Gordon Recruitment Belfast (BT1), BT1 £50000 - £55000 per annum + Progression + Company Van 2 weeks ago Fire & Security Systems Engineer Brook Street Belfast (BT7), BT7 1JL 38000.00 2 weeks ago Electrical Engineer (Industrial Machinery) Ernest Gordon Recruitment Belfast (BT1), BT1 £40000 - £42500 per annum + 1.5 X Overtime + Company Van 3 weeks ago Graduate Civil Engineer – Highways and Infrastructure – Belfast (2027 Start) AECOM Belfast, County Antrim 5 days ago Loss Adjuster – Northern Ireland Aviva UK 3 days ago Electrical Engineer - Building Services Hays Belfast (BT1), BT1 £40000.0 - £55000.0 per annum + £40,000 - £55,000 (negotiable) 3 days ago Electrical Technical Director AECOM Belfast, County Antrim 21 hours ago NEW Sales Executive Balloo Belfast (BT3), BT3 Unspecified 1 month ago Field Service & Installation Engineer, Northern Ireland (Field Based) Microlise Belfast (BT1) From £35,000, dependent on experience 3 days ago TEMPORARY SALES ASSISTANT GAME RETAIL LIMITED Belfast, County Antrim 3 days ago NOC Team Lead Alexander Edward James Consulting Limited Belfast (BT1) Permanent Contract; On-site Published: 4 days ago £37,000 per annum 15% shift allowance Apply Save NOC Team Lead Alexander Edward James Consulting Limited Apply Poor Fit Your CV is missing most of what's needed for this role. Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Production Operatives - Newtownards Superior Trade Frames Limited Newtownards, County Down 12.7100 1 day ago See why We are working with a large and established technology services organisation to appoint an experienced NOC Shift Lead to join its 24/7 Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will coordinate workloads, provide technical and operational guidance to the team, act as an escalation point for complex incidents and ensure that outstanding issues are clearly communicated between shifts. You will also play an important role in maintaining strong relationships with customers, internal teams, third-party suppliers and service partners, ensuring incidents are progressed efficiently and within agreed service levels. Key Responsibilities Network Operations Act as an initial point of contact for customer-reported technical faults and service issues. Provide remote technical support, including configuration checks, connectivity checks and troubleshooting support for field-based engineering teams. Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams, management and external service providers. Support root cause analysis and identify opportunities to prevent recurring incidents. Work closely with third-party providers and service partners to ensure issues are progressed and resolved effectively. Shift Leadership Coordinate and allocate workloads across the shift team, covering monitoring, call handling, incident management and other operational activity. Provide day-to-day leadership, guidance and technical support to team members. Act as a senior escalation point for complex and high-impact incidents. Coordinate the response to major incidents while ensuring BAU operational activity continues effectively. Lead incident and fault resolution calls, ensuring the appropriate stakeholders are engaged and kept informed. Liaise with senior stakeholders where incidents require further escalation or management intervention. Ensure effective operational handovers between shifts, with outstanding incidents, risks and actions clearly communicated. Monitor team performance and support the delivery of agreed service levels and operational targets. Contribute to training, coaching, development and performance management activities within the team. Support the implementation of new processes, procedures and ways of working to improve operational performance. Identify opportunities to improve network monitoring, incident management and wider operational processes. Ensure systems and operational records remain accurate and up to date. Customer & Stakeholder Management Maintain a consistently high level of customer service throughout the incident lifecycle. Communicate clearly and professionally with customers, particularly during high-impact or prolonged incidents. Build effective working relationships with internal technical teams, operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong track record of leading service or network support teams within a 24/7 environment. You should have: Proven experience leading or supervising technical service, network operations or support teams. Strong experience managing technical escalations and third-party suppliers. Experience coordinating major or high-impact incidents alongside BAU operational activity. A strong understanding of IT service management principles and working within demanding SLA environments. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. A strong customer-service mindset and a track record of maintaining service quality under pressure. The ability to prioritise competing demands and make sound decisions in a fast-moving operational environment. Strong attention to detail, particularly around incident management, documentation and operational handovers. Experience coaching, supporting and developing technical team members. Eligibility to obtain and maintain the required level of UK security clearance for the position. Desirable Experience Experience working within a high-pressure, business-critical operational environment. Experience leading teams within a Network Operations Centre, Service Operations Centre or similar 24/7 function. Experience delivering staff training, coaching and development. ITIL Service Management certification or equivalent experience. Experience working with enterprise network monitoring and incident management platforms. Why Join? This is an opportunity to take a key operational leadership role within an established technology services environment, working as part of a critical 24/7 operation. You will have the opportunity to lead a technical team, influence operational performance, support the resolution of high-impact incidents and contribute to the continued improvement of service delivery. Apply Alexander Edward James Consulting Limited HR Services, Recruitment & Selection 4 Jobs Similar Noc Team Lead Jobs Popular with Other Job Seekers Access Control Engineer (IoT Systems) Ernest Gordon Recruitment Belfast (BT1), BT1 £50000 - £55000 per annum + Progression + Company Van 2 weeks ago Fire & Security Systems Engineer Brook Street Belfast (BT7), BT7 1JL 38000.00 2 weeks ago Electrical Engineer (Industrial Machinery) Ernest Gordon Recruitment Belfast (BT1), BT1 £40000 - £42500 per annum + 1.5 X Overtime + Company Van 3 weeks ago Graduate Civil Engineer – Highways and Infrastructure – Belfast (2027 Start) AECOM Belfast, County Antrim 5 days ago Loss Adjuster – Northern Ireland Aviva UK 3 days ago Electrical Engineer - Building Services Hays Belfast (BT1), BT1 £40000.0 - £55000.0 per annum + £40,000 - £55,000 (negotiable) 3 days ago Electrical Technical Director AECOM Belfast, County Antrim 21 hours ago NEW Sales Executive Balloo Belfast (BT3), BT3 Unspecified 1 month ago Field Service & Installation Engineer, Northern Ireland (Field Based) Microlise Belfast (BT1) From £35,000, dependent on experience 3 days ago TEMPORARY SALES ASSISTANT GAME RETAIL LIMITED Belfast, County Antrim 3 days ago NOC Team Lead jobs NOC Team Lead jobs in Belfast IT jobs IT jobs in Belfast Network Engineering jobs Network Engineering jobs in Belfast Jobs in Belfast Care Team Leader jobs Team Member jobs Noc jobs Line Leader jobs Lead Coach jobs Team Lead Customer Service jobs Team Leading jobs Crew Lead jobs Team Leader jobs Team Lead jobs Team jobs Team Manager jobs Team Leader Customer Service jobs NOC Engineer jobs Team Support jobs Team Management jobs Get hired. 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