Onsite operative-Gateshead and South Tyneside Councils

Based on site at the assigned client’s premises, this role ensures the timely supply of consumables and delivers exceptional customer service. Responsibilities include providing first-line triage for Canon devices, responding to automated alerts and notifications, and proactively managing consumable stock levels across designated customer sites to maintain device uptime and service quality balanced with effective cost awareness of stock holding to ensure ongoing positive account profitability.

As our Onsite Operative you will be responsible for:

• Consumable Management: Ensure timely and accurate replenishment of consumables to minimize downtime for customer devices.          
• Proactive Maintenance: Respond promptly to automated alerts and notifications, addressing issues before they escalate.
• First-Line Triage: Perform initial diagnostics and basic troubleshooting to resolve device issues quickly or escalate efficiently when required.
• Governance & Compliance: Ensure all devices report correctly into Canon eMaintenance and adhere to service standards.
• Customer Interaction: Act as the site interface with local FM and IT teams, maintaining strong relationships and high satisfaction levels.
• Sales & Improvement Identification: Spot opportunities for service enhancements and additional sales within assigned accounts and submit leads as per process.
• Incident Management: Attend, triage, and resolve incidents for the assigned account, ensuring timely and effective resolution.
• Technical Repair & Standards: Utilize Canon Workspace technology to complete repairs and clear incidents using prescribed technician practices; own return-to-fix cases and resolve quickly.
• Preventative Maintenance: Carry out proactive and preventative maintenance on assigned account devices to deliver maximum uptime.
• Sales Engagement & Service Promotion: Identify and close new business opportunities, and actively promote Canon services across clients to drive added value and growth

As our Onsite Operative we would like you to have the following skills and experience:

• Can demonstrate an ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience.

• Local language plus business English Ability to work autonomously.

• Exceptional customer service skills

• Basic technical or electrical experience

• Exceptional customer service skills

• Excellent time keeping

Canon Core Behaviours​

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

The Salary for this role is: £24,801, plus car and company benefits including pension, 25 days a/l (not including bank holidays), private healthcare, life insurance

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