Operations Support Manager

We’re Hiring: Operations Support Manager!

📍 Location: Broughton, Chester, CH4

💰 Pay: £39,802.30 per annum

📅 Hours: 42 hours per week (Monday - Friday)

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Grade: Site Based

Explore your purpose. To See a Different World!

As an Operations Support Manager at Securitas, you won’t simply support day‑to‑day operations — you’ll help elevate service delivery, protect people, and build lasting trust where it matters most.

This pivotal Operations Support Manager role places you at the heart of a prestigious aerospace and defence contract, where leadership, accountability, and operational excellence are essential every single day. You’ll be a trusted presence, overseeing site security operations, supporting investigations and disciplinaries, and acting as a first point of contact for employee queries. Working closely with operational management teams and our client, you’ll help maintain exceptional service standards in a safety‑critical environment.

By managing SLAs and KPIs, you’ll drive performance, support operational teams, and ensure contractual commitments are consistently met. This Operations Support Manager opportunity is not just another job — it’s your chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together.

If you’re ready to make a visible impact in a high‑profile environment where your contribution truly matters, this is your moment to build a career with Securitas.

Benefits of this particular site?

• Free on‑site parking
• Dedicated on‑site training team
• On-site Cafe

What you'll be doing:

• To be the first point of contact for operational employee queries.
• To assist in updating and maintaining customer information as required.
• Ensure that all rostering is accurate to ensure minimal pay queries, no dropped shifts, and that accurate invoices may be produced and dispatched within required timescales.
• To maintain staff HR records and personnel files appropriately for the contract as required.
• Take detailed notes on any issues including investigations/disciplinaries/capability-performance/etc., ensuring company policies and procedures are adhered to.
• Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses etc.
• Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significant variances as they arise, and taking action where needed.
• Support the contract with the preparation of audit and compliance reporting.
• Assist in the recruitment and succession planning to ensure that the contract has the capability to deliver consistent high levels of service and contingency.
• To be aware of, and (with the assistance of support functions) ensure all staff and officers in the contract comply with all aspects of Securitas policies and procedures and relevant legal and regulatory requirements, demonstrating appropriate levels of control.
• To actively participate and support the development of the contract through involvement in the development of the Securitas strategy through involvement with company and area initiatives and projects.
• To carry out reasonable requests from the contract, client and senior management team including support during emergency and unusual situations.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Right to work in the UK with a 5-year checkable history.
• SIA Licence: Valid Security Industry Authority licence
• Driving Licence: Full valid UK manual driving licence (site subject to road laws).
• Proactive & Detail-Oriented: Self-motivated with a keen eye for detail.
• Excellent organisational, customer service and communication skills
• Good standard of IT skills including Microsoft package ie. Word, Excel, Outlook
• Ability to work under pressure and on own initiative.
• Experience in using rostering systems ie. Timegate.
• Previous experience within the Security Industry

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.