Park Room Lounge Host - JW Marriott Grosvenor House London

JOB SUMMARY 

To welcome the guest upon their entry into the restaurant and ensure that their first impression is a pleasant one. To ensure memorable welcome and fond farewell and create lasting dining experiences. To manage overall reservations and seating requirements, taking into consideration guests’ preferences and restaurant business needs.

CANDIDATE PROFILE 

Experience

• Previous experience working within a F & B environment preferred 

Skills and Knowledge 

• Strong Communication skills (verbal, listening, writing ) 


• Pro -active and reliable 


• Positive demeanor, professional and personable


• Ability to manage stress and multi-task.


• Able to wo rk independently and as part of a team Education or Certification


• Good level of English essential CA

SPECIFIC TASKS 

The following are specific responsibilities and contributions critical to the successful performance of the position: 

• To greet customers in a friendly and courteous manner upon their entry into the restaurant and escort all guests to their respective tables 


• To hold and safely store, any coats, bags, hats or umbrellas for guests of the restaurant 


• To maintain the highest levels of cleanliness and observe all aspects of safety – being mindful of furniture, fixtures and fittings and make sure you ‘clean as you go’ in order to ensure a clean and tidy work area 


• To regularly arrange and replace all flowers within the restaurant. As well as regularly change the water in all flower vases 


• To ensure that the guest's bill is posted accurately on Micros and that the correct table number is assigned to them 


• To ensure that payment is received from all guests and to make sure that the bill is signed and that their room number, and name, is clearly legible. 


• To maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards and to follow service excellence standards at all times. 


• To ensure the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor 


• To ensure Account and House charges are recorded accurately and signed by a supervisor or manager


• To be empowered to deal with guest problems, through following the LEARN process and complete guest response forms, and to seek advice when unsure what to do 


• To promote awareness of health, safety and security within the department for associates and guests (e.g. fire alert points, exits, extinguishers, table clips etc.) 


• To answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings


• To make sure all necessary paperwork, forms and menus are fully stocked and well presented 


• To perform the correct duties and operations connected with the handling of the float 


• To be able to set up the till and Micros at the beginning of each shift o To update the staff timesheets o To be actively responsible for all currency transactions throughout the day and to accurately cash up and fill out the correct documentation at the end of each shift


• To carry out any other duty/function that may be assigned by the immediate Manager