Partner Capability Lead

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Partner Capability Manager
Contract Type: Permanent 
Location: Field Based - National 

What to expect

As a Partner Capability Lead, you will join us on our journey and undertake an influential role by working closely with the Partner Capability Manager to focus on implementing operational strategies, supporting Partner field teams, and driving consistent standards, compliance, and continuous improvement. 

You will support delivery of Partner operational standards, policies, and compliance requirements and work closely with Partner field teams to improve operational performance and customer outcomes. The Partner Capability Lead will implement Partner action plans and Joint Business Plans (JBPs) and act as an operational contact between Partner field teams and internal Post Office functions. They will identify risks or underperformance and escalate with recommended actions whilst supporting the rollout of new initiatives, tools, and ways of working.

How our people behave is as important to Post Office, as what is delivered. The Partner Capability Lead will role model the Post Office behaviours and demonstrate a Partner first mindset.  

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 10% on target bonus opportunity


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will require a proven track record of strong relationship building skills within a retail environment, ideally in a Corporate Account or Partner Management role. In addition you will need:
•    Experience in operational management within retail, ideally multi-site 
•    Be commercially orientated with good business acumen, analytical and numerate, with the ability to understand and interpret trends from data
•    Passion for great Customer Service and a desire to drive excellence
•    Demonstrable experience of leading on the delivery of Project Milestones
•    An understanding of sales performance coaching and ability to deliver engaging and effective coaching 

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.