Partner Sales Manager (Samsung Care+ and Wallet)

Position Summary

Why join our team?

The European Telecommunications Office (ETO) Services team is responsible for developing and deploying new customer propositions across the EU region. As a result, we have a dynamic scope and a varied remit, being involved in proposition creation, content and services strategic direction and commercial partnerships across Europe!

We are seeking a Partner Sales Manager to drive the development of Samsung Care+ across our Operator and Retailer partnerships, promoting our Direct-to-Consumer Product (Samsung Care+) and our plug-in proposition (Samsung Care Services).

This position requires the creation & delivery of the Samsung Care+ partnership pipeline, ensuring alignment with the EU strategy. They will lead Subsidiaries on all Samsung Care+ business development efforts across Europe; and will navigate legal, technical, commercial, and marketing challenges. This individual will engage directly with and drive C-level relationships with key external partners, providing guidance and tools across internal teams to unlock deals and pitch for new partnerships with major partners.

Reporting to the Head of Samsung Care+ in Europe (and relevant VP), the role holder will provide guidance on what to prioritise across the European pipeline and which issues or risks require their attention and resolution.

This role has the potential to improve the lives of millions of users of Samsung devices by incorporating our market leading service proposition into partner programmes. You will be responsible for helping to shape the EU strategy and lead on the management and delivery of the pipeline across Europe. You will have a strong understanding of relationship management and programme delivery at local level and on a Pan-European basis.

The successful candidate will collaborate closely with Samsung Global (Suwon Office), European office, Subsidiaries and external partners to coordinate the commercial negotiations and bring new deals to market. The role holder will maintain oversight of GTM plans, collaborating closely with local teams to ensure successful launch.

The ability to interact and influence across functions and seniority is a critical success factor. The Content and Services team are an agile function within the wider Samsung business, allowing you to truly lead on our channel expansion programme while being fully supported by the European leadership team.

Role and Responsibilities

Your key responsibilities

Partnerships Strategy

·        Identify and research potential operator and retail partners for our mobile insurance and service proposition across 17 European Subsidiaries.

·        Create a full channel expansion programme in partnership with the Subsidiaries and or insurance partners.

·        Support and develop the value proposition to define our right to win in prioritised opportunities.

·        Develop pitch materials, lead on commercial negotiations and maintain oversight of the Subsidiaries Go-To-Market plan, acting as the point of escalation for all Go-To-Market activities.

Insurance Partner Development

·        Nurture and cultivate relationships with new and existing insurance partners to support or channel expansion programme for Samsung Care+.

·        Negotiate new business agreements to secure new channel partners and retain existing ones, ensuring profitable growth for the division.

Internal collaborator management

·        Establish and nurture relationships with key collaborators in priority markets and central teams.

·        Create, monitor and report on our plan to win across our priority markets including support on ad-hoc tactical requests eg joint pitches, target lists & contact strategy.

·        Help prepare materials and enable market teams to deliver value proposition, features, and market-specific considerations to win in chosen merchant verticals

·        Provide guidance to 10 European Subsidiaries on prioritization and pitch to merchants to actively manage European BD pipeline.

Drive Innovation

·        Identify new market opportunities and growth sectors within the mobile insurance market.

·        Champion and advocate for new features to support proposition development across our partners.

 

What we need for this role

To be successful, you will possess the following skills and attributes:

·        Proven relevant industry experience; work experience with insurers or insurance in network operators or retailers will be a huge plus

·        Proven track record in managing partner relationships, demonstrating the ability to negotiate and secure new partnerships.

·        Track record of successfully shepherding multiple partners through an end-to-end partner journey from acquisition all the way to long term revenue growth.

·        Demonstrated commercial and contractual competence in building partnerships.

·        Ability to build strong and effective relationships to collaborate in cross-functional teams.

·        Excellent analytical and communication skills (verbal and written).

·        Strong attention to detail and ability to manage multiple, often conflicting demands, with flexibility and adaptability.

·        Self-motivated and able to work to define priorities across a complex, global organisation, as well as close knowledge gaps quickly.

·        Passion for Samsung products and services.

 

What does success look like?

·        Be the champion for Samsung Care+ in channel across 17 markets and provide deep industry knowledge & expertise, resulting in recommendations for markets to unlock significant growth

·        Ability to identify and capitalise on opportunities to integrate Samsung Care+ solutions seamlessly into various partner insurance programmes, , tailoring the approach by partner & market.

·        Strong grasp insurance regulations, and compliance requirements and being able to articulate the impact & actions needed by markets & other collaborators ensuring smooth implementation of Samsung Care+ into partner programmes.

·        Demonstrated success in developing and implementing strategies to increase adoption of Samsung Care+ across partners, driving customer base and revenue growth.

·        Proficiency in analysing data and metrics related to programme performance, identifying areas for improvement, and implementing critical initiatives to enhance programmes and drive revenue growth.

Skills and Qualifications

Benefits of working at Samsung include

Partner Colleague

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

 

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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