Processing Services Team Leader - Permanent

Working Pattern: Monday to Friday, 9am to 5pm

Contract: Permanent

Grade: TL1

Target Salary: £37,312 per annum

Location: Hybrid working, approximately two days per week from the office, NCC Scotland, Inchinnan, Scotland, PA4 9RQ

About the Role

As a Processing Services Team Leader, you will be responsible for the day-to-day leadership of our Apprenticeship Processing team, ensuring all apprenticeship processes are delivered accurately, efficiently and in line with agreed standards and targets.

You'll coach and develop team members to maximise performance, act as the subject matter expert for apprenticeship processing activities and support the ongoing improvement of systems and processes. Working closely with colleagues and external partners, you'll help ensure a seamless experience for employers, training providers and apprentices.

• Leading, motivating and developing the Apprenticeship Processing team to deliver a high-quality service
• Monitoring team performance against agreed targets and taking action to drive continuous improvement
• Managing workloads and ensuring processes are completed accurately and within required timescales
• Acting as the expert on apprenticeship processing activities, providing guidance and support to colleagues
• Identifying opportunities to improve processes and supporting the implementation of operational changes
• Building and maintaining effective relationships with internal and external stakeholders 
• Ensuring compliance with organisational policies, procedures and quality standards

Essential: 
• Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods 
Ability to develop and maintain relationships with internal and external stakeholders 
Strong customer focus  
• Problem-solving skills  
• Well-developed communication and interpersonal skills 
• Ability to Influence, challenge and to manage conflict and difficult situations 
Self-motivated and able to manage and complete own workload within timescales 
• Committed, enthusiastic and professional 
• Computer literate with a high attention to detail and accuracy 
 

Desirable 
• Experience of apprenticeship delivery in England, Scotland or Wales 
• Experience of working in an educational environment 
• Experience of managing processing teams and/or customer service teams 
• Experience of working in a continuous improvement environment 
 

CITB Benefits: 

• Free onsite lunch at NCC sites

• Free onsite parking 

• 25 days holiday + bank holidays 

• 3 additional days Christmas shutdown 

• Generous pension scheme (up to 9% employer contribution) 

• Life assurance (4x salary) 

• 2 paid volunteering days per year 

• Professional development & funded training qualifications 

• Employee Assistance Programme 

• Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment 

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and Disclosure Scotland. A basic PVG is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  

We are committed to equal opportunities and recruit based on merit, skills and experience.