Requirements
Key Responsibilities:
1. Programme Governance & Leadership:
• Lead the end -to -end management of a multi -phase digital service programme, from inception through to final delivery and transition.
• Establish appropriate governance frameworks to monitor performance, outcomes, and conformance to policy or regulatory standards.
• Chair project boards or steering groups where required, ensuring cross -functional alignment and visibility at all levels.
2. Planning, Monitoring & Control:
• Develop and maintain an integrated delivery plan, coordinating inputs from delivery, product, and technical leads.
• Track progress against key milestones and deliverables, proactively identifying and addressing risks, blockers, and deviations.
• Ensure robust documentation of plans, dependencies, issues, and decisions across the delivery lifecycle.
3. Stakeholder Engagement & Communication:
• Engage with a wide range of stakeholders including internal teams, senior leadership, third -party suppliers, and user groups.
• Ensure that delivery decisions reflect the needs of both technical and non -technical stakeholders.
• Produce concise, actionable reports and delivery updates suitable for both operational and executive audiences.
4. Financial & Resource Management:
• Manage budgets, contracts, and procurement in line with commercial controls and delivery milestones.
• Work with functional leads to ensure that the right people are in place, with clear responsibilities and manageable workloads.
• Identify and manage any resource gaps or changes in capacity proactively.
5. Collaboration & Risk Management:
• Collaborate closely with the Delivery Manager to align agile sprint -based activity with programme -level priorities.
• Maintain and update risk and issue logs; drive mitigations and escalate appropriately to unblock delivery.
• Ensure that dependencies—whether organisational, technical, or policy -based—are actively managed and monitored.
Essential Skills & Experience:
• Significant experience in project or programme management of complex, multi -stakeholder digital services.
• Proven ability to operate within agile delivery environments, supporting dual -track or iterative delivery frameworks.
• Demonstrated track record in overseeing cross -functional teams delivering products or platforms involving data, user interfaces, and system integrations.
• Experience managing regulatory, operational, or vendor -related dependencies.
• High -level communication and negotiation skills, with experience working across senior internal and external stakeholders.
Desirable Experience
• Familiarity with service design principles, user -centred delivery methods, and government/public sector service standards.
• Experience working on platforms involving structured data, catalogue management, or regulated industry workflows (e.g., healthcare, life sciences, or procurement).
• Knowledge of risk frameworks, assurance planning, or managing formal assessments (e.g., service readiness, accessibility compliance).
Certifications (Preferred but Not Required)
• PRINCE2 Practitioner, APM PMQ, or equivalent project management qualification
• AgilePM, SAFe Agilist, or other Agile framework certifications
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