Sales Administrator

Sales Administrator

Location: Westerham, Kent (TN16) - (On -site)

Contract: Permanent, Full -Time Hours: Mon–Fri, 8:30 AM – 5:00 PM

Earnings: Competitive Salary + 3% Annual Incentive Plan (AIP) bonus

About Us

We are looking for an agile, proactive, and customer -focused Sales Administrator to join our fast -paced Sales Operations team in Westerham.

This isn't just a standard processing role—you will be a vital pillar of our business, serving as the primary bridge among our external sales team, internal supply chain, and international B2B clients. If you have strong administrative skills, a collaborative mindset, and a knack for spotting opportunities to support clients, we want to hear from you.

What You’ll Do (Key Responsibilities):

• Order & Return Management: Process high -volume B2B purchase orders accurately via email, EDI, and customer portals. Take ownership of the returns process (RMA) from start to finish.
  
• B2B Customer Support: Handle telephone and email enquiries, resolve client issues, and track courier deliveries to ensure on -time dispatch.
  
• Sales & Marketing Support: Assist the external sales team with new product setups, special pricing, and promotional configurations. Coordinate the dispatch of marketing collateral and display materials.
  
• International Account Care: Manage relationships and logistics for assigned international accounts and customer databases.
  
• Cross -Functional Collaboration: Work closely with Supply Chain and Dispatch teams to check stock levels, hit customer satisfaction targets, and dynamically assist other internal teams during peak periods.
  

What We’re Looking For (Requirements):

• Experience: Sales Administration experience in a B2B sales support, B2B customer service, or telemarketing environment.
  
• Tech -Savvy: Strong computer literacy, including intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience navigating customer databases/CRM portals.
  
• Communication Skills: A flawless, professional, and friendly telephone manner with excellent written skills.
  
• Work Ethic: A resilient self -starter who thrives under pressure, works well against deadlines, and enjoys being part of a collaborative, multi -functional team.
  
• Problem Solver: Proven ability to handle complaints, resolve conflicts, and overcome objections constructively.
  

Benefits & Perks:

• Competitive base salary
  
• 3% Annual Incentive Plan (AIP) bonus structure
  
• Permanent, stable career progression within a growing team
  
• Dynamic and supportive team environment
  

Are you ready to bring your energy and administrative expertise to a business that values your drive? Apply today with your updated CV!