Sales Advisor

Position:             Part time sales advisor 8 + 24 hours per week available, with opportunity to flex-up your hours.

Location:            Lipault Store, 120 Long Acre, London WC2E 9PA 

Availability:        February / March 2026

Job Purpose

Offer Lipault customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.

Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.

Principal Accountabilities

Customer Service/Sales

• Offer advice on, and demonstrations of, Lipault products in a professional manner to ensure a friendly shopping experience.


• Introduce selling benefits and various features of merchandise range.


• Maximise sales through detailed product knowledge and add on sales.


• Be knowledgeable about store layout, products and stock availability.


• Deal with customers in a cheerful, polite and efficient way, always considering their needs.


• Handle customer complaints and phone queries tactfully in line with Company Policy.


• Process transactions in an efficient and professional manner always adhering to Company Procedures.


• Be fully aware of Lipault after sales service, Supplier’s warranties and areas covered.


• Maintain awareness of sales promotions, incentives and product brochures.


• Be aware of all sales figures, targets and commission on a daily/weekly/period basis.

Stock/Merchandising

• Process deliveries and communicate any discrepancies under and over in an efficient manner.


• Ensure backup stock and stockrooms are kept in order.


• Be knowledgeable of all products (current and new) and selling benefits.


• Assist in layouts and maintenance of merchandising and internal displays.


• Read and action relevant Head Office communication


• Assist in stock counts as directed by Store Manager.

Security

• To ensure that any security issues are acted upon where possible and reported to Management.


• To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

• Maintain high standards at all times within the branch.


• Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock

Operations /Administrative Duties

• Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.


• Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.


• Open and close the store following Company Procedures.


• Carry out stock and personnel administration as directed by Management.

Attendance

• To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.


• If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.


• If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.


• Any LOSS of business time must be made up and discussed with manager.


• To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.


• To adhere to company attendance policy

Appearance

• Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

• Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.


• Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities 

• To perform duties of a similar nature as required and directed by Management

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.


• Computer literate


• Previous experience in retail


• Ability to work under pressure


• Team player and motivator


• Target driven


• Brand sensibility


• Good command of English


• Flexibility