Sales Associate - Victoria's Secret, Manchester Trafford

The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.

Key Responsibilities:

• Drives sales and growth by personally selling to customers


• Connecting with multiple customers


• Proactively engages with customers, reads cues and responds effectively


• Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations


• Uses confident selling statements and is effective at overcoming customer objections


• Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting


• Displays expert product knowledge and takes initiative where needed


• Participates in sales goal setting with manager and tracks individual performance towards the goal


• Delivers a friendly and efficient customer experience

All roles at Victoria’s Secret are responsible for:

• Driving sales results and growing the business through action and productivity


• Maintaining a focus on bras as the premier product , to build loyalty and support our “Best at Bras” culture


• Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable


• Setting personal goals and tracking individual and team performance to the goals


• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures


• Taking initiative to recover and replenish merchandise, so it is available to sell


• Understanding and adhering to visual merchandising brand standards


• Assisting in housekeeping of sales floor and communicating maintenance issues


• Keeping an awareness of, and building personal capability in, loss prevention


• Reinforcing store strategy to reduce shrink


• Supporting all activities related to providing a safe working environment


• Understanding and demonstrating Company values

KPI's:

• Sales


• Sales Per Hour


• Pounds Per Transaction


• Transactions Per Hour


• Bra Conversion

Qualifications:

• Exhibits an authentic desire to exceed the customers’ expectations

• Persuasive, builds enthusiasm, and inspires the customer to buy

• Proven ability to meet or exceed sales goals preferred

• Demonstrates a sense of urgency

• Has a healthy, competitive spirit, while maintaining a team focus

• Is resilient and bounces back quickly from setbacks

• Pursues opportunities to take on more responsibility

• Seeks out coaching from leaders and peers to improve productivity; leads own learning

• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours