Senior Account Manager (Cyber)
London

Join Our Dynamic MSP Business

We are seeking a highly motivated and
experienced Senior Account Manager to join our thriving, customer -focused
Managed Service Provider (MSP) company. If you have a passion for life cycle
management, a knack for cultivating new leads, and a dedication to providing
exceptional customer service, we want to hear from you!

About Us

Sysgroup is dedicated to providing
top -notch IT solutions and services to a diverse range of clients. With a
commitment to excellence, we offer managed services, cloud solutions,
cybersecurity, and more. Sysgroup accreditations include CyberArk Advanced
Partner, and Zscaler Authorized Partner to name a few and showcases our
commitment to providing outstanding services to our clients. Our team is
composed of industry experts who are passionate about delivering exceptional
service while driving innovation. We pride ourselves on our collaborative work
environment and our ability to adapt and respond to the ever -changing tech
landscape.

Role Overview

We are looking for a Senior
Account Manager to manage and grow a portfolio of our Tier 1 accounts. These
are strategically important clients, the majority of whom rely on SysGroup’s
cyber security services as a core part of their IT estate.

This role is focused
on building strong, trusted relationships, driving account growth, and ensuring
our customers receive maximum value from our services—particularly across cyber
security solutions.

Key Responsibilities

·       Own and manage a portfolio of Tier 1 client
accounts

·       Develop deep, strategic relationships with key
stakeholders and decision -makers

·       Act as the primary point of contact for all
commercial and service -related matters

·       Identify opportunities to expand services, with
a strong focus on cyber security offerings

·       Work closely with technical, cyber security,
and delivery teams to align solutions with client needs

·       Lead account planning, including growth
strategies and revenue targets

·       Ensure high levels of customer satisfaction,
retention, and contract renewal

·       Support and lead commercial negotiations,
proposals, and contract discussions

·       Stay
informed on industry trends, particularly within cyber security, to provide
informed guidance to clients

Qualifications

·       Proven experience in a Senior Account Manager
(or similar) role within an MSP, IT services, or technology environment

·       Understanding of cyber security services and
products (e.g. managed detection & response, SIEM, vulnerability
management, endpoint security, compliance frameworks)

·       Demonstrable experience managing large,
complex, or strategic accounts

·       Commercially driven with a track record of
revenue growth and account expansion

·       Excellent stakeholder management and
communication skills

·       Strong
organisational skills with the ability to manage multiple priorities

Desirable

• Experience or knowledge of cyber security
  consulting services
  
• Familiarity with regulatory or compliance
  frameworks (e.g. ISO 27001, Cyber Essentials, NIST)
  
• Experience working with enterprise or
  mid -market customers
  

What Success Looks
Like

• Strong retention and growth of Tier 1
  accounts
  
• Increased adoption of SysGroup’s cyber
  security services across your portfolio
  
• High customer satisfaction and long -term
  strategic partnerships
  
• Clear account plans that align customer
  needs with SysGroup’s capabilities
  

Requirements

Qualifications

·       Proven experience in a Senior Account Manager
(or similar) role within an MSP, IT services, or technology environment

·       Understanding of cyber security services and
products (e.g. managed detection & response, SIEM, vulnerability
management, endpoint security, compliance frameworks)

·       Demonstrable experience managing large,
complex, or strategic accounts

·       Commercially driven with a track record of
revenue growth and account expansion

·       Excellent stakeholder management and
communication skills

·       Strong
organisational skills with the ability to manage multiple priorities

Desirable

• Experience or knowledge of cyber security
  consulting services
  
• Familiarity with regulatory or compliance
  frameworks (e.g. ISO 27001, Cyber Essentials, NIST)
  
• Experience working with enterprise or
  mid -market customers
  

What Success Looks
Like

• Strong retention and growth of Tier 1
  accounts
  
• Increased adoption of SysGroup’s cyber
  security services across your portfolio
  
• High customer satisfaction and long -term
  strategic partnerships
  
• Clear account plans that align customer
  needs with SysGroup’s capabilities 
  

Benefits

Why Join Us?

Joining Sysgroup means becoming part of a
dynamic and innovative team that is dedicated to excellence. We offer a
supportive, and collaborative work environment, where your ideas and
contributions are valued. Here are some of the benefits of working with us:

Competitive Compensation

We offer a competitive salary package,
including performance -based incentives, to reward your hard work and
achievements.

-          Private Healthcare

-          Life insurance

-          Healthcare cash plan

-          Pension

Growth Opportunities

We believe in investing in our employees'
professional development. You will  have
your own individual development learning path with access to various training
material and ongoing career advancement opportunities.

Work -Life Balance

We understand the importance of work -life
balance. Our flexible work arrangements and supportive policies ensure that you
can maintain a healthy balance between your personal and professional life.

Company Values

Our values are at the core of everything we
do. We are committed to integrity, excellence, and customer satisfaction. By
joining us, you will be part of a team that values and respects every member.